专利检索 ap:("Greeneden U.S. Holdings II, LLC") AND inv:"KHODORENKO, Alex" 第 1 页

1.

发明公开
CROSS-CHANNEL CONVERSATIONS WITH CONTEXT AWARE TRANSITION BETWEEN CHANNELS 审中-公开
标题翻译： CHANNEL边境通道之间的上下文意识的转变TALKS

公开(公告)号：EP2929502A1

公开(公告)日：2015-10-14

申请号：EP13860520.9

申请日：2013-12-06

申请人： Greeneden U.S. Holdings II, LLC

发明人： STOERTENBECKER, Arne , KHODORENKO, Alex , PIMTCHENKOV, Vladimir , BELOV, Sergey, B. , PETROVYKH, Yevgeniy , MACKEY, Patrick

IPC分类号： G06Q50/30 , G06Q50/10

CPC分类号： G06Q50/01 , G06Q30/016

摘要： A method for engaging in cross-channel communication between an agent and a user of a contact center, the method including: engaging the user in a first communication session via a first communication channel; providing the user a link to a second communication channel; receiving actuation of the link; retrieving data associated with the first communication session in response to actuation of the link; and engaging the user in a second communication session via the second communication channel, wherein the second communication session is associated with the retrieved data associated with the first communication session.

2.

发明公开
SYSTEM AND METHOD FOR ASSISTING AGENTS VIA ARTIFICIAL INTELLIGENCE 审中-公开

公开(公告)号：EP3918488A1

公开(公告)日：2021-12-08

申请号：EP20720581.6

申请日：2020-03-23

申请人： Greeneden U.S. Holdings II, LLC

发明人： PETROVYKH, Yevgeniy , KHODORENKO, Alex , FRIDMAN, Vadim , KOVALENKO, Aleksey , LUNIN, Andrey

IPC分类号： G06F16/332