发明公开
- 专利标题： SYSTEM AND METHOD FOR QUALITY MANAGEMENT PLATFORM
- 专利标题（中）： 用于质量管理平台的系统和方法
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申请号： EP16804083.0申请日： 2016-05-26
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公开(公告)号： EP3304477A1公开(公告)日： 2018-04-11
- 发明人: VYMENETS, Leonid , MACARTHUR, Cayley , KONIG, Yochai , LO, Wayne , KUMAR, Praphul , RISTOCK, Herbert Willi Artur
- 申请人： Greeneden U.S. Holdings II, LLC
- 申请人地址： 2001 Junipero Serra Boulevard Daly City, CA 94014 US
- 专利权人： Greeneden U.S. Holdings II, LLC
- 当前专利权人： Greeneden U.S. Holdings II, LLC
- 当前专利权人地址： 2001 Junipero Serra Boulevard Daly City, CA 94014 US
- 代理机构： Maikowski & Ninnemann Patentanwälte Partnerschaft mbB
- 优先权： US201514726491 20150530
- 国际公布： WO2016196234 20161208
- 主分类号： G06Q30/02
- IPC分类号： G06Q30/02 ; G06Q10/06
摘要：
A system includes a contact center to provide an interaction between a customer and agent. A forms manager of the contact center generates a question for an evaluation form. A workforce management server connects with the forms manager, the workforce management server to schedule a work time for the agent. The workforce management server to schedule the forms manager to generate the evaluation form when the agent is working.
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