专利检索 ap:("Greeneden U.S. Holdings II, LLC") AND inv:"LO, Wayne" 第 1 页

1.

发明公开
SYSTEM AND METHOD FOR QUALITY MANAGEMENT PLATFORM 无效
标题翻译：用于质量管理平台的系统和方法

公开(公告)号：EP3304477A1

公开(公告)日：2018-04-11

申请号：EP16804083.0

申请日：2016-05-26

申请人： Greeneden U.S. Holdings II, LLC

发明人： VYMENETS, Leonid , MACARTHUR, Cayley , KONIG, Yochai , LO, Wayne , KUMAR, Praphul , RISTOCK, Herbert Willi Artur

IPC分类号： G06Q30/02 , G06Q10/06

CPC分类号： G06Q10/063118 , G06Q10/06398 , G06Q30/016

摘要： A system includes a contact center to provide an interaction between a customer and agent. A forms manager of the contact center generates a question for an evaluation form. A workforce management server connects with the forms manager, the workforce management server to schedule a work time for the agent. The workforce management server to schedule the forms manager to generate the evaluation form when the agent is working.