- 专利标题: SCHEDULING AUTOMATED WORKFLOWS TO CONSERVE COMPUTING RESOURCES
-
申请号: EP23194040.4申请日: 2023-08-29
-
公开(公告)号: EP4332765A1公开(公告)日: 2024-03-06
- 发明人: BISWAS, Sanjeev Kumar , ANANTHANARARYANAN, Vancheswaran Koduvayur
- 申请人: Zendesk, Inc.
- 申请人地址: US San Francisco, California 94103 989 Market Street
- 代理机构: D Young & Co LLP
- 优先权: US202217823755 20220831
- 主分类号: G06F9/48
- IPC分类号: G06F9/48 ; G06Q10/0631 ; G06Q10/0633 ; H04L41/5074
摘要:
Systems and methods are provided for scheduling an automation (e.g., an automated workflow) to execute against a specified set of data (e.g., a customer support ticket) based on when time-based conditions within the automation will (or will likely) be true or satisfied with regard to the ticket. The automation's time-based conditions are represented by one or more functions designed to yield, when executed against a given ticket, a time interval during which those conditions will (or will likely) be true for that ticket. When a function produces a valid time interval, the corresponding automation is scheduled to run against the ticket during the interval. The functions may be quickly executed each time a ticket is modified (or created) because they may be created in assembly language or a native language of the computing platform that executes them.
信息查询