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    SYSTEM AND METHOD FOR EXTRACTING ISSUES BASED ON TROUBLE TICKET MINING
    1.
    发明公开
    SYSTEM AND METHOD FOR EXTRACTING ISSUES BASED ON TROUBLE TICKET MINING 审中-公开

    公开(公告)号：EP4163850A1

    公开(公告)日：2023-04-12

    申请号：EP22197727.5

    申请日：2022-09-26

    申请人： Tata Consultancy Services Limited

    发明人： SHIMPI, VIKRANT VIKAS ,  NATU, MAITREYA ,  BHAVE, MONIKA ,  KSHIRSAGAR, SIDDARTHA

    IPC分类号： G06Q10/10 ,  G06Q30/016 ,  H04L41/5074

    摘要： A trouble ticket may contain various details of an observed issue and information of the actual issue which is hidden in the trouble ticket description along with other information. Embodiments herein describe an algorithm of algorithms (AoA) layer approach for extracting issues from trouble ticket descriptions. The method identifies the type of trouble ticket whether it is machine generated or user generated trouble tickets and accordingly selects the appropriate algorithm for issue extraction. It selects a relevant algorithm for the machine generated trouble tickets, and user generated trouble tickets based on trouble ticket data properties, historical performance, and a user feedback. It identifies right mix of columns from a service catalog to be used for matching based on presence of weighted keywords in the input data and identifies high-weighted keywords from input data descriptions and compares them with selected columns from catalog to generate accurate matches with their similarity score.

    DOMAIN-SPECIFIC GENERATIVE MACHINE LEARNING MODELS
    2.
    发明公开
    DOMAIN-SPECIFIC GENERATIVE MACHINE LEARNING MODELS 审中-公开

    公开(公告)号：EP4439332A1

    公开(公告)日：2024-10-02

    申请号：EP24165673.5

    申请日：2024-03-22

    申请人： BMC Software, Inc.

    发明人： KUMAR, Ajoy ,  SINGHVI, Himanshu ,  TALWALKAR, Priya Saurabh

    IPC分类号： G06F16/35 ,  G06F16/332 ,  G06N20/00 ,  H04L41/5074

    CPC分类号： H04L41/5074 ,  G06F16/35 ,  G06F16/3329 ,  G06N3/042 ,  G06N3/0475 ,  G06N3/0455 ,  G06N3/09

    摘要： A plurality of resolved incident tickets may each include a worklog providing a history of actions taken during attempts to resolve a corresponding resolved incident and a resolution having at least one resolution statement. An iterative processing of the plurality of resolved incident tickets may include processing each resolution statement of the resolution with at least one domain-specific statement classifier specific to the incident domain to either discard or retain a classified resolution statement; processing each retained classified resolution statement in conjunction with the worklog to determine whether to discard or retain the resolved incident; providing an updated resolution for the resolved incident when the resolved incident is retained, and adding the resolved incident with the updated resolution to the processed incident tickets. Then, at least one machine learning model may be trained to process a new incident ticket, using the processed incident tickets.

    PACKET TRANSMISSION METHOD, APPARATUS, AND SYSTEM, AND STORAGE MEDIUM
    7.
    发明公开
    PACKET TRANSMISSION METHOD, APPARATUS, AND SYSTEM, AND STORAGE MEDIUM 审中-公开

    公开(公告)号：EP4175247A1

    公开(公告)日：2023-05-03

    申请号：EP21842493.5

    申请日：2021-07-06

    申请人： Huawei Technologies Co., Ltd.

    发明人： HUA, Rongrong ,  YU, Zhouyi ,  PENG, Tao

    IPC分类号： H04L41/5074

    摘要： This application belongs to the communication field, and discloses a packet transmission method, apparatus, and system, and a storage medium. The method includes: receiving a service request, where the service request includes service information of a terminal device that is to perform access; and determining a first device and a first sliced network based on the service information of the terminal device, where the first sliced network is a sliced network between the first device and a second device, the service request is forwarded by the second device, and the first sliced network is used to transmit a data packet sent by the terminal device. This application can meet a network performance requirement of the terminal device.