Invention Grant
- Patent Title: Multimodal interactive voice response system
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Application No.: US15294661Application Date: 2016-10-14
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Publication No.: US10051131B2Publication Date: 2018-08-14
- Inventor: Michael Jerry Saylor , Ahmed Tewfik Bouzid , Prakash Bhagwan Durgani , David James Rennyson , Prasanna Sajeewa Naleen Perera
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M7/00 ; H04M3/493

Abstract:
Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.
Public/Granted literature
- US20170118349A1 MULTIMODAL INTERACTIVE VOICE RESPONSE SYSTEM Public/Granted day:2017-04-27
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