Invention Grant
- Patent Title: Messaging system for organizations
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Application No.: US15721605Application Date: 2017-09-29
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Publication No.: US10057197B1Publication Date: 2018-08-21
- Inventor: Grant Ritchie , Gokul Thirumalai , Philomena Lobo , Robert Y. Loh , Scott Lopatin , Mithilesh Kumar , Austin Marusco , Tommy Rochette , Aniket Zamwar , Alexandre Perematko , Daniel B. Pollack , Nicholas J. Circosta
- Applicant: Apple Inc.
- Applicant Address: US CA Cupertino
- Assignee: APPLE INC.
- Current Assignee: APPLE INC.
- Current Assignee Address: US CA Cupertino
- Agency: McDermott Will & Emery LLP
- Main IPC: H04W4/00
- IPC: H04W4/00 ; H04L12/58 ; H04L29/06 ; G06F17/30 ; G06Q30/00 ; H04M1/725 ; H04L29/08

Abstract:
A messaging system, in one embodiment, can establish messaging accounts for a plurality of organizations (e.g. businesses) to allow customers or users of the organizations to conduct two-way messaging sessions between a customer and an organization. The messaging system can use a registration portal to allow an organization to set up a business/organization messaging account by providing account information. The account information can then be used to update one or more searchable databases that allow a customer to have multiple entry points into a messaging session with each of the registered businesses in the messaging system. For example, a search through a web browser or a map application can provide search results that contain or otherwise provide access to a selectable messaging option that is presented on a customer's device.
Information query