Embodiments provide a fault management method, which can implement fault reporting and processing in an NFV environment. The method includes acquiring first fault information, including a faulty entity identifier and a fault type, of a network functions virtualization infrastructure NFVI entity, where the first fault information is used to indicate that a fault occurs in a first NFVI entity having the faulty entity identifier. The method also includes generating first comprehensive fault information according to the first fault information, where the first comprehensive fault information comprises the first fault information and correlated fault information of the first fault information. The method also includes performing fault repair or reporting processing according to the first comprehensive fault information.