Invention Grant
- Patent Title: Computer telephony integration (CTI) control of multiple devices with a single address of record
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Application No.: US15605517Application Date: 2017-05-25
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Publication No.: US10356130B2Publication Date: 2019-07-16
- Inventor: Ananda HP , Amit Bijwe , Joel Ezell , Gordon Brunson
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Sheridan Ross P.C.
- Main IPC: H04L29/06
- IPC: H04L29/06

Abstract:
In order to deal with multiple communication endpoints that use a single address of record (e.g., a telephone number), a list of friendly names is determined for the multiple communication endpoints. The friendly names identify individual communication endpoints. For example, a friendly name may be “Joe's Desktop.” When a Computer Telephone Integration (CTI) application is associated with a communication session, the list of friendly names is presented to a user. The user selects one of the friendly names. This results in a message being sent that indicates a communication endpoint associated with the selected friendly name. The message with the friendly name causes a new communication session to be automatically initiated from a communication endpoint associated with the selected friendly name or an answer of a forked communication session with the communication endpoint associated with the selected friendly name.
Public/Granted literature
- US20180343289A1 COMPUTER TELEPHONY INTEGRATION (CTI) CONTROL OF MULTIPLE DEVICES WITH A SINGLE ADDRESS OF RECORD Public/Granted day:2018-11-29
Information query