公开(公告)号：US10356130B2

公开(公告)日：2019-07-16

申请号：US15605517

申请日：2017-05-25

Applicant: Avaya Inc.

Inventor： Ananda HP ,  Amit Bijwe ,  Joel Ezell ,  Gordon Brunson

IPC: H04L29/06

Abstract: In order to deal with multiple communication endpoints that use a single address of record (e.g., a telephone number), a list of friendly names is determined for the multiple communication endpoints. The friendly names identify individual communication endpoints. For example, a friendly name may be “Joe's Desktop.” When a Computer Telephone Integration (CTI) application is associated with a communication session, the list of friendly names is presented to a user. The user selects one of the friendly names. This results in a message being sent that indicates a communication endpoint associated with the selected friendly name. The message with the friendly name causes a new communication session to be automatically initiated from a communication endpoint associated with the selected friendly name or an answer of a forked communication session with the communication endpoint associated with the selected friendly name.

公开(公告)号：US10097599B2

公开(公告)日：2018-10-09

申请号：US14834854

申请日：2015-08-25

Applicant: Avaya Inc.

Inventor： Hrishikesh Ulhas Mahajan ,  Jay Amlani ,  Ananda HP ,  Arun Dutt Patel ,  Puneet Kumar

IPC: G06F15/16 ,  H04L29/06 ,  H04L12/18

Abstract: Disclosed herein are systems, methods, and software to provide enhanced communication logs to user systems in a conferenced communication. In one example, a method of providing enhanced communication logs includes initiating a communication between at least two end user systems, and obtaining communication state information for the at least two end user systems. The method further provides extending the communication to a third end user system, and obtaining supplementary communication state information for the third end user system. The method also includes providing communication details to the end user systems of the communication based on the communication state information and the supplementary communication state information.

公开(公告)号：US20170063938A1

公开(公告)日：2017-03-02

申请号：US14834854

申请日：2015-08-25

Applicant: Avaya Inc.

Inventor： Hrishikesh Ulhas Mahajan ,  Jay Amlani ,  Ananda HP ,  Arun Dutt Patel ,  Puneet Kumar

IPC: H04L29/06

CPC classification number: H04L65/403 ,  H04L12/1813 ,  H04L12/1827

Abstract: Disclosed herein are systems, methods, and software to provide enhanced communication logs to user systems in a conferenced communication. In one example, a method of providing enhanced communication logs includes initiating a communication between at least two end user systems, and obtaining communication state information for the at least two end user systems. The method further provides extending the communication to a third end user system, and obtaining supplementary communication state information for the third end user system. The method also includes providing communication details to the end user systems of the communication based on the communication state information and the supplementary communication state information.

Abstract translation: 本文公开了用于在会议通信中向用户系统提供增强的通信日志的系统，方法和软件。 在一个示例中，提供增强的通信日志的方法包括启动至少两个终端用户系统之间的通信，以及为所述至少两个终端用户系统获取通信状态信息。 该方法还提供将通信扩展到第三终端用户系统，以及获得用于第三终端用户系统的辅助通信状态信息。 该方法还包括基于通信状态信息和辅助通信状态信息向通信的最终用户系统提供通信细节。

公开(公告)号：US20170026512A1

公开(公告)日：2017-01-26

申请号：US14806927

申请日：2015-07-23

Applicant: Avaya Inc.

Inventor： Joel M. Ezell ,  Manish Chatterjee ,  Ananda HP ,  Sumit Bijwe

IPC: H04M3/42 ,  H04M3/493 ,  H04L29/06

CPC classification number: H04M3/42221 ,  H04L65/1006 ,  H04L65/1069 ,  H04L65/1083 ,  H04M3/493 ,  H04M3/51 ,  H04M7/006 ,  H04M7/127

Abstract: When a first SIP INVITE is received a Session Border Controller (SBC) to establish a communication session between communication devices, a second SIP INVITE message is also sent by the SBC to a media recorder without a media line or a media attribute set to inactive. The second SIP INVITE message without the media line or the media attribute set to inactive indicates that there is currently no media associated with the communication session to the media recorder. The SBC receives one of a SIP PUBLISH message or a SIP NOTIFY message that indicates whether to start or stop recording the voice or video communication session. The SBC sends or does not send a media stream of the communication session between the communication devices based on whether the SIP PUBLISH or the SIP NOTIFY indicates whether to start or stop recording the voice or video communication session.

Abstract translation: 当接收到第一个SIP INVITE会话边界控制器（SBC）以建立通信设备之间的通信会话时，第二个SIP INVITE消息也被SBC发送到媒体记录器，而媒体线路或媒体属性被设置为无效。 没有媒体线或媒体属性设置为不活动的第二SIP INVITE消息指示当前没有媒体与媒体记录器的通信会话相关联。 SBC接收一个SIP PUBLISH消息或SIP NOTIFY消息，指示是否开始或停止录制语音或视频通信会话。 基于SIP PUBLISH或SIP NOTIFY是否开始或停止录制语音或视频通信会话，SBC发送或不发送通信设备之间的通信会话的媒体流。

公开(公告)号：US20180343289A1

公开(公告)日：2018-11-29

申请号：US15605517

申请日：2017-05-25

Applicant: Avaya Inc.

Inventor： Ananda HP ,  Amit Bijwe ,  Joel Ezell ,  Gordon Brunson

IPC: H04L29/06

CPC classification number: H04L65/1006 ,  H04L65/1063 ,  H04L65/1069 ,  H04L65/1073

Abstract: In order to deal with multiple communication endpoints that use a single address of record (e.g., a telephone number), a list of friendly names is determined for the multiple communication endpoints. The friendly names identify individual communication endpoints. For example, a friendly name may be “Joe's Desktop.” When a Computer Telephone Integration (CTI) application is associated with a communication session, the list of friendly names is presented to a user. The user selects one of the friendly names. This results in a message being sent that indicates a communication endpoint associated with the selected friendly name. The message with the friendly name causes a new communication session to be automatically initiated from a communication endpoint associated with the selected friendly name or an answer of a forked communication session with the communication endpoint associated with the selected friendly name.

公开(公告)号：US20160352903A1

公开(公告)日：2016-12-01

申请号：US14722512

申请日：2015-05-27

Applicant: Avaya Inc.

Inventor： Ananda HP ,  Sumit Bijwe

IPC: H04M3/51 ,  H04M3/48 ,  H04M3/428

CPC classification number: H04M3/5191 ,  H04M3/428 ,  H04M3/4286 ,  H04M3/48 ,  H04M3/51 ,  H04M7/127 ,  H04M2201/14 ,  H04M2203/352 ,  H04M2203/404 ,  H04M2203/5027

Abstract: Placing a call on hold provides advantages to the party initiating the hold. The party may engage in another call or perform another action and return to the call when convenient, provided the party placed on hold is still on the call. The party on hold monitors the inactive call and waits until the call is reactivated. The party on hold is provided with a means to alert the other party via a session initiation protocol (SIP) message formatted as a ring-ping message. The message is sent to the party who placed the call on hold and the user's device activates an indicator, such as to alert the holding party that the held party wishes to re-engage the call. If the holding party does not un-hold the call or otherwise acknowledge the ring-ping indicator, another action can be initiated, such as by inviting another party to join the call.

Abstract translation: 拨打电话给发起举行的一方提供了优势。 派对可以进行另一个呼叫或执行另一个动作，并在方便的情况下返回该呼叫，只要该方保持挂起仍然在通话中。 保持方监听不活动的呼叫，并等待直到呼叫重新激活。 提供保持方提供了一种通过格式化为响铃消息的会话发起协议（SIP）消息来提醒对方的方法。 该消息被发送给保持呼叫的一方，并且该用户的设备激活一个指示符，例如向被叫方提醒被叫方希望重新接入该呼叫。 如果持有方不取消保留呼叫或以其他方式确认响铃指示符，则可以启动另一个操作，例如通过邀请另一方加入呼叫。