公开(公告)号：US20180343289A1

公开(公告)日：2018-11-29

申请号：US15605517

申请日：2017-05-25

Applicant: Avaya Inc.

Inventor： Ananda HP ,  Amit Bijwe ,  Joel Ezell ,  Gordon Brunson

IPC: H04L29/06

CPC classification number: H04L65/1006 ,  H04L65/1063 ,  H04L65/1069 ,  H04L65/1073

Abstract: In order to deal with multiple communication endpoints that use a single address of record (e.g., a telephone number), a list of friendly names is determined for the multiple communication endpoints. The friendly names identify individual communication endpoints. For example, a friendly name may be “Joe's Desktop.” When a Computer Telephone Integration (CTI) application is associated with a communication session, the list of friendly names is presented to a user. The user selects one of the friendly names. This results in a message being sent that indicates a communication endpoint associated with the selected friendly name. The message with the friendly name causes a new communication session to be automatically initiated from a communication endpoint associated with the selected friendly name or an answer of a forked communication session with the communication endpoint associated with the selected friendly name.

公开(公告)号：US10356130B2

公开(公告)日：2019-07-16

申请号：US15605517

申请日：2017-05-25

Applicant: Avaya Inc.

Inventor： Ananda HP ,  Amit Bijwe ,  Joel Ezell ,  Gordon Brunson

IPC: H04L29/06

Abstract: In order to deal with multiple communication endpoints that use a single address of record (e.g., a telephone number), a list of friendly names is determined for the multiple communication endpoints. The friendly names identify individual communication endpoints. For example, a friendly name may be “Joe's Desktop.” When a Computer Telephone Integration (CTI) application is associated with a communication session, the list of friendly names is presented to a user. The user selects one of the friendly names. This results in a message being sent that indicates a communication endpoint associated with the selected friendly name. The message with the friendly name causes a new communication session to be automatically initiated from a communication endpoint associated with the selected friendly name or an answer of a forked communication session with the communication endpoint associated with the selected friendly name.