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1.
公开(公告)号:US20180343289A1
公开(公告)日:2018-11-29
申请号:US15605517
申请日:2017-05-25
Applicant: Avaya Inc.
Inventor: Ananda HP , Amit Bijwe , Joel Ezell , Gordon Brunson
IPC: H04L29/06
CPC classification number: H04L65/1006 , H04L65/1063 , H04L65/1069 , H04L65/1073
Abstract: In order to deal with multiple communication endpoints that use a single address of record (e.g., a telephone number), a list of friendly names is determined for the multiple communication endpoints. The friendly names identify individual communication endpoints. For example, a friendly name may be “Joe's Desktop.” When a Computer Telephone Integration (CTI) application is associated with a communication session, the list of friendly names is presented to a user. The user selects one of the friendly names. This results in a message being sent that indicates a communication endpoint associated with the selected friendly name. The message with the friendly name causes a new communication session to be automatically initiated from a communication endpoint associated with the selected friendly name or an answer of a forked communication session with the communication endpoint associated with the selected friendly name.
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2.
公开(公告)号:US10356130B2
公开(公告)日:2019-07-16
申请号:US15605517
申请日:2017-05-25
Applicant: Avaya Inc.
Inventor: Ananda HP , Amit Bijwe , Joel Ezell , Gordon Brunson
IPC: H04L29/06
Abstract: In order to deal with multiple communication endpoints that use a single address of record (e.g., a telephone number), a list of friendly names is determined for the multiple communication endpoints. The friendly names identify individual communication endpoints. For example, a friendly name may be “Joe's Desktop.” When a Computer Telephone Integration (CTI) application is associated with a communication session, the list of friendly names is presented to a user. The user selects one of the friendly names. This results in a message being sent that indicates a communication endpoint associated with the selected friendly name. The message with the friendly name causes a new communication session to be automatically initiated from a communication endpoint associated with the selected friendly name or an answer of a forked communication session with the communication endpoint associated with the selected friendly name.
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