Invention Grant
- Patent Title: System and method for contact center shared economy
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Application No.: US14795563Application Date: 2015-07-09
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Publication No.: US10440185B2Publication Date: 2019-10-08
- Inventor: Herbert Willi Artur Ristock , Merijn te Booij , Vladimir Mezhibovsky , David Anderson , Yevgeniy Petrovykh
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/523 ; G06Q30/00 ; G06Q30/06

Abstract:
A system includes a contact center to provide an interaction between a consumer and an agent workstation of the contact center, where the consumer conducts a transaction with a provider through a third party marketplace. A database stores information about a relationship between the consumer, the provider and the marketplace. The contact center to routes the consumer to the agent workstation based on the relationship.
Public/Granted literature
- US20170013132A1 SYSTEM AND METHOD FOR CONTACT CENTER SHARED ECONOMY Public/Granted day:2017-01-12
Information query