公开(公告)号：US10440185B2

公开(公告)日：2019-10-08

申请号：US14795563

申请日：2015-07-09

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Herbert Willi Artur Ristock ,  Merijn te Booij ,  Vladimir Mezhibovsky ,  David Anderson ,  Yevgeniy Petrovykh

IPC: H04M3/00 ,  H04M3/523 ,  G06Q30/00 ,  G06Q30/06

Abstract: A system includes a contact center to provide an interaction between a consumer and an agent workstation of the contact center, where the consumer conducts a transaction with a provider through a third party marketplace. A database stores information about a relationship between the consumer, the provider and the marketplace. The contact center to routes the consumer to the agent workstation based on the relationship.

公开(公告)号：US20170013132A1

公开(公告)日：2017-01-12

申请号：US14795563

申请日：2015-07-09

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Herbert Willi Artur Ristock ,  Merijn te Booij ,  Vladimir Mezhibovsky ,  David Anderson ,  Yevgeniy Petrovykh

IPC: H04M3/523 ,  G06Q30/06 ,  G06Q30/00

CPC classification number: H04M3/5235 ,  G06Q30/01 ,  G06Q30/0617

Abstract: A system includes a contact center to provide an interaction between a consumer and an agent workstation of the contact center, where the consumer conducts a transaction with a provider through a third party marketplace. A database stores information about a relationship between the consumer, the provider and the marketplace. The contact center to routes the consumer to the agent workstation based on the relationship.

Abstract translation: 系统包括联络中心，以提供消费者和联络中心的代理工作站之间的交互，消费者通过第三方市场与供应商进行交易。 数据库存储有关消费者，供应商和市场之间关系的信息。 联络中心根据关系将消费者路由到代理工作站。