Invention Grant
- Patent Title: Actions for an information technology case
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Application No.: US14266135Application Date: 2014-04-30
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Publication No.: US10572841B2Publication Date: 2020-02-25
- Inventor: Leonid Reznik , Yuri Moshayev , Yariv Snapir , Michael Dikman , Dan Noter
- Applicant: ENTIT SOFTWARE LLC
- Applicant Address: US CA Santa Clara
- Assignee: Micro Focus LLC
- Current Assignee: Micro Focus LLC
- Current Assignee Address: US CA Santa Clara
- Main IPC: G06Q10/06
- IPC: G06Q10/06
Abstract:
Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent.
Public/Granted literature
- US20150317594A1 ACTIONS FOR AN INFORMATION TECHNOLOGY CASE Public/Granted day:2015-11-05
Information query
