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公开(公告)号：US10572841B2
公开(公告)日：2020-02-25
申请号：US14266135
申请日：2014-04-30
Applicant: ENTIT SOFTWARE LLC
Inventor： Leonid Reznik , Yuri Moshayev , Yariv Snapir , Michael Dikman , Dan Noter
IPC: G06Q10/06
Abstract: Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent.
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