Invention Grant
- Patent Title: Automated call requests with status updates
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Application No.: US15941628Application Date: 2018-03-30
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Publication No.: US10574816B2Publication Date: 2020-02-25
- Inventor: Eyal Segalis , Daniel Walevski , Yaniv Leviathan , Yossi Matias
- Applicant: Google LLC
- Applicant Address: US CA Mountain View
- Assignee: Google LLC
- Current Assignee: Google LLC
- Current Assignee Address: US CA Mountain View
- Agency: Fish & Richardson P.C.
- Main IPC: H04M3/493
- IPC: H04M3/493 ; G06N20/00 ; G06Q10/06 ; G06Q10/10 ; H04M3/58 ; G06F17/27 ; G06F17/28 ; H04M3/42 ; H04M3/60 ; G10L15/00 ; G10L15/18 ; G10L15/22 ; G10L13/08 ; G10L25/63

Abstract:
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.
Public/Granted literature
- US20180227416A1 AUTOMATED CALL REQUESTS WITH STATUS UPDATES Public/Granted day:2018-08-09
Information query