QUESTION AND ANSWER INTERFACE BASED ON CONTEXTUAL INFORMATION

    公开(公告)号:US20190258658A1

    公开(公告)日:2019-08-22

    申请号:US16398410

    申请日:2019-04-30

    Applicant: Google LLC

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving data identifying contexts; selecting an initial set of questions based at least on the contexts; providing a respective representation of the questions of the initial set, for output; receiving data indicating a selection of a particular representation associated with a particular question of the initial set of questions; selecting a set of answers associated with the particular question; providing a respective representation of the answers of the set that are associated with the particular question, for output; receiving data indicating a selection of a particular representation associated with a particular answer of the set that are associated with the particular question; determining that an additional set of other questions is associated with the particular answer; and in response to the determining, providing a respective representation of the other questions of the additional set, for output.

    AUTOMATED CALL REQUESTS WITH STATUS UPDATES
    4.
    发明申请

    公开(公告)号:US20180227418A1

    公开(公告)日:2018-08-09

    申请号:US15947447

    申请日:2018-04-06

    Applicant: Google LLC

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

    Example-based voice bot development techniques

    公开(公告)号:US12283270B2

    公开(公告)日:2025-04-22

    申请号:US17541098

    申请日:2021-12-02

    Applicant: GOOGLE LLC

    Abstract: Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).

    Systems and methods for searching quotes of entities using a database

    公开(公告)号:US11250052B1

    公开(公告)日:2022-02-15

    申请号:US16232930

    申请日:2018-12-26

    Applicant: Google LLC

    Abstract: Systems and methods are provided for searching and identifying quotes in response to a query from a user. Consistent with certain embodiments, systems and methods are provided for identifying one or more subject entities associated with the query and for identifying, from a database or from search results obtained in response to the query, a set of quotes corresponding to the one or more subject entities. Further, systems and methods are provided for determining quote scores for the identified quotes based on at least one of the relationship of each quote to the one or more subject entities, the recency of each quote, and the popularity of each quote. Additionally, systems and methods are provided for organizing the identified quotes in a rank order based on the quote scores and selecting quotes based on the rank order or based on the quote scores. In addition, systems and methods are provided for transmitting information to display the selected quotes on a display device.

    Semi structured question answering system

    公开(公告)号:US10346485B1

    公开(公告)日:2019-07-09

    申请号:US15807514

    申请日:2017-11-08

    Applicant: GOOGLE LLC

    Abstract: In one example embodiment, a computer system includes at least one processor and a memory storing a data graph and instructions. The instructions, when executed by the at least one processor, cause the system to generate a template sentence based on a fact including a first node, a second node and a string, wherein the first node and the second node exist in the data graph and the string represents a fact that is absent from the data graph, search the internet for a document including the template sentence, and upon determining the internet includes the document with the template sentence, infer the fact by generating a series of connections between nodes and edges of the data graph that together with the first node and the second node are configured to represent the fact, the series of connections defining a path, in the data graph, from the first node to the second node.

    Question and answer interface based on contextual information

    公开(公告)号:US10289729B2

    公开(公告)日:2019-05-14

    申请号:US15073082

    申请日:2016-03-17

    Applicant: Google LLC

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving data identifying contexts; selecting an initial set of questions based at least on the contexts; providing a respective representation of the questions of the initial set, for output; receiving data indicating a selection of a particular representation associated with a particular question of the initial set of questions; selecting a set of answers associated with the particular question; providing a respective representation of the answers of the set that are associated with the particular question, for output; receiving data indicating a selection of a particular representation associated with a particular answer of the set that are associated with the particular question; determining that an additional set of other questions is associated with the particular answer; and in response to the determining, providing a respective representation of the other questions of the additional set, for output.

    Automated calling system
    10.
    发明授权

    公开(公告)号:US12112755B2

    公开(公告)日:2024-10-08

    申请号:US17940732

    申请日:2022-09-08

    Applicant: GOOGLE LLC

    CPC classification number: G10L15/222 H04M3/5158 H04M2201/39 H04M2201/40

    Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.

Patent Agency Ranking