A method is provided in one example and includes receiving at least one first input indicating at least one network condition associated with a first user device having a user associated therewith. The first user device has a first bearer channel established between the first user device and a gateway, and the first bearer channel has a first quality of service level. The method further includes determining whether to modify the first user device to a second quality of service level based upon the received at least one first input, and sending a first request to a first network element instructing the first network element to modify the first user device to the second quality of service level.