- Patent Title: System and method for enhancing information flow in an enterprise
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Application No.: US14302590Application Date: 2014-06-12
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Publication No.: US10902083B2Publication Date: 2021-01-26
- Inventor: Peter Flannery , Cathal Mac Donnacha , Lee Malcolm
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Stevens & Showalter LLP
- Main IPC: G06F16/95
- IPC: G06F16/95 ; G06F16/958 ; G06Q10/06 ; G06F16/242 ; G06F16/9535 ; G06F21/55

Abstract:
A system for enhanced information flow in an enterprise is disclosed. The system includes a monitoring module configured to determine one or more metrics associated with at least one of an agent or a data item. The system further includes a rating module configured to provide a rating to the data item based on the one or more metrics associated with the at least one of the agent or the data item. The system further includes a computing module configured to compute a review parameter based on the rating of the data item. The system further includes a display module configured to display an indicator associated with the computed review parameter.
Public/Granted literature
- US20150363736A1 SYSTEM AND METHOD FOR ENHANCING INFORMATION FLOW IN AN ENTERPRISE Public/Granted day:2015-12-17
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