- 专利标题： Providing variable responses in a virtual-assistant environment
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申请号： US15828036申请日： 2017-11-30
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公开(公告)号： US10983654B2公开(公告)日： 2021-04-20
- 发明人: Fred A. Brown , Tanya M. Miller , Mark Zartler
- 申请人： Verint Americas Inc.
- 申请人地址： US GA Alpharetta
- 专利权人： Verint Americas Inc.
- 当前专利权人： Verint Americas Inc.
- 当前专利权人地址： US GA Alpharetta
- 代理机构： Meunier Carlin & Curfman LLC
- 主分类号： G06F3/048
- IPC分类号： G06F3/048 ; G06F16/951 ; G06F16/9032 ; G06Q10/10
摘要：
Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.
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