公开(公告)号：US20210371528A1

公开(公告)日：2021-12-02

申请号：US17404189

申请日：2021-08-17

申请人： Verint Americas Inc.

发明人： Fred A. Brown ,  Tanya M. Miller ,  Richard Morris

IPC分类号： C07K16/28 ,  A61K39/12 ,  C07K16/10

摘要： Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.

公开(公告)号：US10983654B2

公开(公告)日：2021-04-20

申请号：US15828036

申请日：2017-11-30

申请人： Verint Americas Inc.

发明人： Fred A. Brown ,  Tanya M. Miller ,  Mark Zartler

IPC分类号： G06F3/048 ,  G06F16/951 ,  G06F16/9032 ,  G06Q10/10

摘要： Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.

公开(公告)号：US11099867B2

公开(公告)日：2021-08-24

申请号：US16600695

申请日：2019-10-14

申请人： Verint Americas Inc.

发明人： Fred A. Brown ,  Tanya M. Miller ,  Richard Morris

IPC分类号： G06F3/16 ,  G06F9/451 ,  G06F3/0488 ,  G06Q10/02 ,  G06F3/0482 ,  G06F3/0486

摘要： Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.

公开(公告)号：US20200184275A1

公开(公告)日：2020-06-11

申请号：US16789806

申请日：2020-02-13

申请人： Verint Americas Inc.

发明人： Fred A. Brown ,  Tanya M. Miller ,  Charles C. Wooters ,  Megan Brown ,  Molly Q. Brown

IPC分类号： G06K9/62 ,  G06F16/35

摘要： Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.

公开(公告)号：US20190355362A1

公开(公告)日：2019-11-21

申请号：US16531380

申请日：2019-08-05

申请人： Verint Americas Inc.

发明人： Fred A. Brown ,  Tanya M. Miller

IPC分类号： G10L15/22 ,  G06F3/16 ,  G06F9/451

摘要： Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.

公开(公告)号：US11960694B2

公开(公告)日：2024-04-16

申请号：US17232529

申请日：2021-04-16

申请人： Verint Americas Inc.

发明人： Fred A. Brown ,  Tanya M. Miller ,  Mark Zartler

IPC分类号： G06F3/048 ,  G06F16/9032 ,  G06F16/951 ,  G06Q10/10

CPC分类号： G06F3/048 ,  G06F16/90332 ,  G06F16/951 ,  G06Q10/10 ,  G06F2203/04803

摘要： Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.

公开(公告)号：US20220172718A1

公开(公告)日：2022-06-02

申请号：US17548801

申请日：2021-12-13

申请人： Verint Americas Inc.

发明人： Fred A. Brown ,  Tanya M. Miller

IPC分类号： G10L15/22 ,  G06F3/16 ,  G06F9/451

摘要： Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.

公开(公告)号：US20210173548A1

公开(公告)日：2021-06-10

申请号：US17181159

申请日：2021-02-22

申请人： Verint Americas Inc.

发明人： Fred A. Brown ,  Tanya M. Miller ,  Megan Brown

IPC分类号： G06F3/0481 ,  G06Q30/00 ,  G06Q50/20 ,  G06F9/451 ,  G06Q10/10 ,  G06F3/0484 ,  G06F3/16 ,  G06F16/9032 ,  G06N3/00

摘要： Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.

公开(公告)号：US10373616B2

公开(公告)日：2019-08-06

申请号：US15612511

申请日：2017-06-02

申请人： Verint Americas Inc.

发明人： Fred A. Brown ,  Tanya M. Miller

IPC分类号： G06F3/00 ,  G10L15/22 ,  G06F3/16 ,  G06F9/451 ,  G10L15/18

摘要： Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.

公开(公告)号：US11537820B2

公开(公告)日：2022-12-27

申请号：US16789811

申请日：2020-02-13

申请人： Verint Americas Inc.

发明人： Fred A. Brown ,  Tanya M. Miller ,  Charles C. Wooters ,  Megan Brown ,  Molly Q. Brown

IPC分类号： G06K9/62 ,  G06F16/35

摘要： Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.