A computer-implemented method at a service facility for capturing vehicle state and service information (VSSI) is provided. The method includes: detecting the arrival of a vehicle at the service facility; initiating, by a processor at the service facility, the establishment of a secure communication link with the vehicle via an in-vehicle wi-fi hotspot; wirelessly retrieving, by the processor at the service facility from the vehicle, a subset of VSSI via the wi-fi hotspot, wherein the retrieved VSSI includes the subset of the VSSI that has changed since the last update of the VSSI to a cloud-based server and wherein the subset of the VSSI includes some, but not all of the VSSI; and scheduling a vehicle service based on service indications derived from the VSSI.