- 专利标题： Voice synthesis for virtual agents
-
申请号： US16924639申请日： 2020-07-09
-
公开(公告)号： US11011176B1公开(公告)日： 2021-05-18
- 发明人: David Charles Hardage , Megan Sarah Jennings , Samantha Sprague , Joseph Kasonde , Abrham Tibebu Workineh , Alejandra Valles , Nelson Thomas Hittner
- 申请人： United Services Automobile Association (USAA)
- 申请人地址： US TX San Antonio
- 专利权人： United Services Automobile Association (USAA)
- 当前专利权人： United Services Automobile Association (USAA)
- 当前专利权人地址： US TX San Antonio
- 代理机构： Fish & Richardson P.C.
- 主分类号： H04M1/64
- IPC分类号： H04M1/64 ; G10L17/00 ; H04M3/523 ; G10L15/06 ; G10L17/04 ; G06N20/00
摘要：
Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.
信息查询
