Invention Grant
- Patent Title: Data processing for multi-objective communication engagement
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Application No.: US16506773Application Date: 2019-07-09
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Publication No.: US11425084B2Publication Date: 2022-08-23
- Inventor: Yuxi Zhang , Kexin Xie , Sheng Loong Su , Shrestha Basu Mallick
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Holland & Hart LLP
- Main IPC: G06Q30/02
- IPC: G06Q30/02 ; G06Q10/06 ; H04L51/234 ; H04L51/52 ; H04L51/56

Abstract:
A cloud platform supports a digital communication system that identifies recommended communication frequencies based on past communication data. The cloud platform may support blending of weights applied to different engagement rates. Based on the weights, the system identifies recommended frequency ranges to maximize engagement rates, including the blended engagement rate using a redistribution simulation process.
Public/Granted literature
- US20200322307A1 DATA PROCESSING FOR MULTI-OBJECTIVE COMMUNICATION ENGAGEMENT Public/Granted day:2020-10-08
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