- 专利标题: Continuous data sensing of functional states of networked computing devices to determine efficiency metrics for servicing electronic messages asynchronously
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申请号: US16952035申请日: 2020-11-18
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公开(公告)号: US11627053B2公开(公告)日: 2023-04-11
- 发明人: Shane Jackson Davis , Jessica Marie Woods , Adam Levi Poncher
- 申请人: Khoros, LLC
- 申请人地址: US TX Austin
- 专利权人: Khoros, LLC
- 当前专利权人: Khoros, LLC
- 当前专利权人地址: US TX Austin
- 代理机构: Kokka & Backus, PC
- 主分类号: G06F3/048
- IPC分类号: G06F3/048 ; H04L41/22 ; H04L67/1095 ; H04L67/12
摘要:
Various embodiments relate generally to data science and data analysis, computer software and systems, and wired and wireless network communications to interface among repositories of disparate data and computing machine-based entities configured to access, track, and/or analyze data, and, more specifically, to a computing and data storage platform to implement computerized tools to continuously (or nearly continuously) sense data describing functional states of remote computing devices and/or user interfaces configured to service electronic messages, according to at least some examples. For example, a method may include receiving a stream of data representing states of user interfaces, analyzing the states of the user interfaces, identifying activity data, identifying a state of an application, detecting an action and classifying a subset of activity data based on the action, and generating data representing a state of an application configured to interact with a digital conversation.
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