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公开(公告)号：US20240078329A1
公开(公告)日：2024-03-07
申请号：US17903917
申请日：2022-09-06
申请人： Khoros, LLC
IPC分类号： G06F21/62
CPC分类号： G06F21/6218
摘要： Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to facilitate implementation of an interface, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate transfer of an exchange of electronic messages to a secure messaging channel having configurable states of synchronicity based on one or more message-related attributes. In some examples, a method may include detecting an electronic message via a first data channel, transmitting an invitation message to transfer an exchange of electronic messages to a secure data channel, establishing a secure data channel, identifying an attribute to initiate routing of an electronic message to generate an automatic response or data representing an agent-assisted response, or both, transmitting an electronic response message as a function of availability of a first data channel, and the like.
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公开(公告)号：US20240039880A1
公开(公告)日：2024-02-01
申请号：US18233618
申请日：2023-08-14
申请人： Khoros, LLC
发明人： David Evans , Vivekanand Venkatesh Kini , Colin Cooper , Vigneshwaran Dharmalingam , Tanmay Sinha
IPC分类号： H04L51/212 , H04L51/42 , H04L51/52 , H04L51/214
CPC分类号： H04L51/212 , H04L51/42 , H04L51/52 , H04L51/214
摘要： Various techniques for gesture-based community moderation are described, including activating a moderator application at a computing platform hosting a syndication of electronic messages, receiving a signal causing presentation of an electronic message at an interface, detecting an input associated with a position of each of the electronic messages on the interface and activating an automatic action by the moderator application, determining if a non-compliant message component is included in the each of the electronic messages, modifying each of the electronic messages if the non-compliant message component is detected, invoking a predicted automatic action based on the modified electronic message, and displaying the modified electronic message in a different position of the interface.
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公开(公告)号：US20230126090A1
公开(公告)日：2023-04-27
申请号：US17511768
申请日：2021-10-27
申请人： Khoros, LLC
IPC分类号： H04L51/02 , H04L51/04 , G06F3/04842
摘要： Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to an automated predictive response computing system independent of electronic communication channel of an electronic message payload, the automated predictive response computing system being configured to, for example, implement a universal data space based on, at least in part, conversational data flows, which may be classified and used to provide a predictive response to assist resolution, such as assisting an agent among other things. In an example, a method may include augmenting at least a subset of one or more portions of communication data, implementing augmented communication portion data to determine a predicted response, and generating data to facilitate the predicted response based on the subset of inbound electronic messages.
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公开(公告)号：US11438282B2
公开(公告)日：2022-09-06
申请号：US17092167
申请日：2020-11-06
申请人： Khoros, LLC
发明人： Adam Cotner , Justin Fellers
摘要： Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to facilitate implementation of an interface, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate transfer of an exchange of electronic messages to a secure messaging channel having configurable states of synchronicity based on one or more message-related attributes. In some examples, a method may include detecting an electronic message via a first data channel, transmitting an invitation message to transfer an exchange of electronic messages to a secure data channel, establishing a secure data channel, identifying an attribute to initiate routing of an electronic message to generate an automatic response or data representing an agent-assisted response, or both, transmitting an electronic response message as a function of availability of a first data channel, and the like.
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公开(公告)号：US20220156053A1
公开(公告)日：2022-05-19
申请号：US16953310
申请日：2020-11-19
申请人： Khoros, LLC
IPC分类号： G06F8/65 , G06F8/41 , G06F8/71 , G06F8/75 , G06F16/2457
摘要： Techniques for software dependency management are described, including receiving a query at a repository configured to store a file identifying a dependency between an application and an update, the query being configured to request retrieval and implementation of the update with the application, parsing the query to identify the update and a version of the update configured to modify the application, generating a ranking associated with the update and the version using output from a machine-learning module configured to be trained against data associated with a community, and other data associated with analyzing an issue associated with the update or the version, providing a response to the query, receiving another query requesting the update or the version, retrieving the update and the version, and implementing the update or the version, the update or the version being implemented in response to the another query.
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公开(公告)号：US20240346065A1
公开(公告)日：2024-10-17
申请号：US18133475
申请日：2023-04-11
申请人： Khoros, LLC
IPC分类号： G06F16/45
CPC分类号： G06F16/45
摘要： Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to an automated predictive response computing system independent of electronic communication channel of an electronic message payload, the automated predictive response computing system being configured to, for example, implement a universal data space based on, at least in part, conversational data flows, which may be classified and used to provide a predictive response to assist resolution, such as assisting an agent among other things. In an example, a method may include augmenting at least a subset of one or more portions of communication data, implementing augmented communication portion data to determine a predicted response, and generating data to facilitate the predicted response based on the subset of inbound electronic messages.
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公开(公告)号：US20230216818A1
公开(公告)日：2023-07-06
申请号：US17855320
申请日：2022-06-30
申请人： Khoros, LLC
发明人： David Evans , Vivekanand Venkatesh Kini , Colin Cooper , Vigneshwaran Dharmalingam , Tanmay Sinha
IPC分类号： H04L51/212 , H04L51/42
CPC分类号： H04L51/212 , H04L51/42
摘要： Various techniques for gesture-based community moderation are described, including activating a moderator application at a computing platform hosting a syndication of electronic messages, receiving a signal causing presentation of an electronic message at an interface, detecting an input associated with a position of each of the electronic messages on the interface and activating an automatic action by the moderator application, determining if a non-compliant message component is included in the each of the electronic messages, modifying each of the electronic messages if the non-compliant message component is detected, invoking a predicted automatic action based on the modified electronic message, and displaying the modified electronic message in a different position of the interface.
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8.发明授权公开(公告)号：US11538064B2
公开(公告)日：2022-12-27
申请号：US16952038
申请日：2020-11-18
申请人： Khoros, LLC
发明人： Allison Savage , Morten Moeller , Phu Nguyen , Gouning Hu , Nemanja Spasojevic
IPC分类号： G06Q30/02 , G06N20/00 , G06N5/02 , H04L51/52 , H04L67/55 , G06N7/00 , H04L51/21 , G06Q50/00 , G06N5/00 , H04L51/214
摘要： A computer-implemented system including a data store: a content items database, a user account database, and one or more servers configured to execute a computer program to perform one or more of the following: receiving content items from content database that are associated with a topic selected by a user for posting on a social network, wherein at least one content item is associated with an URL; estimating a post to a reaction filter for a time interval for the social network for the user, calculating a reaction profile associated with reactions to posts on the social network by aggregating reaction time of a plurality of users on the social network for one or more content items posted on the social network; determining a schedule for posting the content items on the social network as a function of the post to reaction filter and reaction profile.
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公开(公告)号：US20210176136A1
公开(公告)日：2021-06-10
申请号：US16952035
申请日：2020-11-18
申请人： Khoros, LLC
摘要： Various embodiments relate generally to data science and data analysis, computer software and systems, and wired and wireless network communications to interface among repositories of disparate data and computing machine-based entities configured to access, track, and/or analyze data, and, more specifically, to a computing and data storage platform to implement computerized tools to continuously (or nearly continuously) sense data describing functional states of remote computing devices and/or user interfaces configured to service electronic messages, according to at least some examples. For example, a method may include receiving a stream of data representing states of user interfaces, analyzing the states of the user interfaces, identifying activity data, identifying a state of an application, detecting an action and classifying a subset of activity data based on the action, and generating data representing a state of an application configured to interact with a digital conversation.
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10.发明申请公开(公告)号：US20210174391A1
公开(公告)日：2021-06-10
申请号：US16952038
申请日：2020-11-18
申请人： Khoros, LLC
发明人： Allison Savage , Morten Moeller , Phu Nguyen , Gouning Hu , Nemanja Spasojevic
摘要： A computer-implemented system including a data store: a content items database, a user account database, and one or more servers configured to execute a computer program to perform one or more of the following: receiving content items from content database that are associated with a topic selected by a user for posting on a social network, wherein at least one content item is associated with an URL; estimating a post to a reaction filter for a time interval for the social network for the user, calculating a reaction profile associated with reactions to posts on the social network by aggregating reaction time of a plurality of users on the social network for one or more content items posted on the social network; determining a schedule for posting the content items on the social network as a function of the post to reaction filter and reaction profile.
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