A method includes receiving technician data indicative of at least one diagnostic characteristic associated with one or more vehicles, wherein the at least one diagnostic characteristic is representative of a technician servicing event; interpreting the technician data to facilitate remote monitoring of the one or more vehicles; determining a potential root cause for a fault code of a particular vehicle of the one or more vehicles by comparing data of the particular vehicle to the technician data of one or more other vehicles; receiving a display request for a graphical user interface for formatting the graphical user interface in a desired graphical format based on the technician data; and providing the graphical user interface in the desired graphical format to a display device.