An observation platform comprises a computer system associated with an organization, a first communication device associated with a first user, a second communication device communicatively coupled with the computer system, and a plurality of additional communication devices associated with different users of a plurality of additional users. The computer system communicates with the first and additional communication devices via the second communication device. The computer system receives, via the second communication device, a signal from the first communication device. A characteristic of the signal corresponds to audible source which is a voice of the first user. The computer system derives context information from a speech to text analysis of the characteristic. The context information comprises a query about the organization. The computer system compiles a response to the query and responds based on the compiled response, via the second communication device, to the first communication device about the query.