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公开(公告)号：US11907884B2
公开(公告)日：2024-02-20
申请号：US18122265
申请日：2023-03-16
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Shiva Cheedella
IPC: G06Q10/0639 , H04L67/12 , H04L67/306 , H04L12/46 , H04L51/18 , H04L67/50 , H04L67/02
CPC classification number: G06Q10/06398 , H04L12/4625 , H04L51/18 , H04L67/02 , H04L67/12 , H04L67/306 , H04L67/535
Abstract: In a method of moderating action requests and structured communications within an observation platform, in response to a request interaction a computer system sets up an action request regarding a structured communication in the observation platform. The computer system analyzes the action request with respect to context in the observation platform, where the context is one of user context in the observation platform and device context in the observation platform. The computer system analyzes the action request with respect to status in the observation platform, where the status is one of user status in the observation platform and device status in the observation platform. The computer system moderates an action in the observation platform with respect to the structured communication based on results of the context and status analyses.
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公开(公告)号：US11900303B2
公开(公告)日：2024-02-13
申请号：US18089939
申请日：2022-12-28
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Christopher N. Todd , Ravi Shankar Kumar , Kathryn Payne Torrence Shae , Jesse Alan Montgomery
IPC: G06Q10/0639 , H04L67/12 , H04L67/306 , H04L12/46 , H04L51/18 , H04L67/50 , H04L67/02 , G06Q10/087 , G06Q10/067 , G06Q10/101 , G06Q30/0601
CPC classification number: G06Q10/06398 , G06Q10/067 , G06Q10/087 , G06Q10/101 , H04L12/4625 , H04L51/18 , H04L67/02 , H04L67/12 , H04L67/306 , H04L67/535 , G06Q30/0601 , G06Q30/0635
Abstract: In a method of observation platform collaboration integration, a collaboration application is provisioned at an observation platform. The provisioning is administered by a cloud services platform in collaboration with a computer system of the observation platform and includes configuration and deployment of the collaboration application within the observation platform. An automation software component is sent from the collaboration application for resident installation at an external collaboration application which is external to an environment of the observation platform. The automation software component organizes information in the external retailer system for exchange, via a cloud-based gateway, with the collaboration application. The collaboration application is communicatively coupled, via the cloud-based gateway, with the external collaboration application. User information and task information are synchronized between the collaboration application and the external collaboration application. At least a portion of the user information received from the external collaboration application is provided by the automation software component.
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3.发明公开公开(公告)号：US20230196254A1
公开(公告)日：2023-06-22
申请号：US18089893
申请日：2022-12-28
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Kathryn Payne Torrence Shae , Jesse Alan Montgomery
IPC: G06Q10/0639 , H04L67/12 , H04L67/306 , H04L12/46 , H04L51/18 , H04L67/50 , H04L67/02 , H04W4/90 , G06Q30/0601 , G06Q10/087
CPC classification number: G06Q10/06398 , H04L67/12 , H04L67/306 , H04L12/4625 , H04L51/18 , H04L67/535 , H04L67/02 , H04W4/90 , G06Q30/0601 , G06Q10/087 , G06Q30/0635
Abstract: In a method of managing emergency management information within an observation platform an emergency management and response application is provisioned at an observation platform. The provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform. A communicative connection is established, via a gateway of the cloud services platform, between the emergency management and response application and a system external to the observation platform. In response to receipt at the observation platform of a report of an emergency, operation of the emergency management and response application is triggered within the observation platform. Emergency management information is sent, via the emergency management and response application, to a group of users of the observation platform. The emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency.
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公开(公告)号：US11605043B2
公开(公告)日：2023-03-14
申请号：US17371448
申请日：2021-07-09
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Christopher N. Todd , Ravi Shankar Kumar , Kathryn Payne Torrence Shae , Jesse Alan Montgomery
IPC: G06Q10/06 , G06Q10/0639 , H04L67/12 , H04L67/306 , H04L12/46 , H04L51/18 , H04L67/50 , H04L67/02 , G06Q10/087 , G06Q30/0601
Abstract: In a method of observation platform buy-online-pickup-in-store (BOPIS) integration, a BOPIS application is provisioned at an observation platform. The provisioning is administered by a cloud services platform in collaboration with a computer system of the observation platform and includes configuration and deployment of the BOPIS application within the observation platform. An automation software component is sent from the BOPIS application for resident installation at an external retailer system which is external to an environment of the observation platform. The automation software component organizes information in the external retailer system for exchange, via a cloud-based gateway, with the BOPIS application. A message regarding a BOPIS order populated in the external retailer system is received at the BOPIS application from the external retailer system. The observation platform sends, to a device of a user of the observation platform, a task request to perform a task related to the message.
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公开(公告)号：US20220210209A1
公开(公告)日：2022-06-30
申请号：US17698325
申请日：2022-03-18
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Ravi Shankar Kumar , Shiva Cheedella , Steve Lucy
Abstract: In a method for managing and distributing content in a plurality of observation platforms, a message is generated with employment related content at a cloud based component of a content distribution manager in response to user interaction via an interface of the content distribution manager presented on a computer system. Responsive to the user interactions and to interactions of third party software via an application program interface with the cloud based component, delivery of the message is scheduled and a plurality of specified devices belonging to a specified class of employees are specified for delivery in a plurality of observation platforms at a designated time and location via the cloud based component. The message is delivered and the delivery and response to the message are measured to the plurality of observation platforms which relay the message to the plurality of specified devices at the designated time and the designated location.
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Patent Agency Ranking
公开(公告)号：US11205148B2
公开(公告)日：2021-12-21
申请号：US16812076
申请日：2020-03-06
Applicant: Theatro Labs, Inc.
Inventor： Steven Paul Russell , Guy R. VanBuskirk , Andrew W. Kittler
IPC: H04W24/00 , G06Q10/06 , H04W4/029 , G10L15/26 , G10L17/22 , H04B7/14 , H04M3/02 , H04W4/021 , G06Q10/10 , H04L29/08 , H04W4/33 , H04W4/08
Abstract: In a method of observing users of communication devices, a central computer system recognizes a first user associated with a first communication device and a second user associated with a second communication device. The central computer system observes a communication between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication. The central computer system relays the communication between the first communication device and the second communication device. The central computer system identifies features of the communication and makes the features available for decision making purposes.
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公开(公告)号：US20200153729A1
公开(公告)日：2020-05-14
申请号：US16738841
申请日：2020-01-09
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Steven Paul Russell , Shiva Cheedella , Jesse Montgomery
IPC: H04L12/721 , G06Q30/02 , H04L29/08 , H04W4/02
Abstract: In a method of using structured communications in an observation platform with cloud computing, a signal from a first communication device is received by a second communication device associated with a first computer system. The second computer system forwards the signal from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected with the first computer system via a network. The second computer system derives context information for the signal, the deriving based on a plurality of factors derived from an analysis of the signal, wherein the plurality of factors comprises a speech to text analysis of the signal, and wherein the second computer system is cloud based. The second computer system determines at least one destination for the signal based on the plurality of factors for the context information.
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公开(公告)号：US20240177099A1
公开(公告)日：2024-05-30
申请号：US18437495
申请日：2024-02-09
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Christopher N. Todd , Ravi Shankar Kumar , Amy Sue Bakos , Kathryn Payne Torrence Shae
IPC: G06Q10/0639 , G06Q10/067 , G06Q10/087 , G06Q10/101 , G06Q30/0601 , H04L12/46 , H04L51/18 , H04L67/02 , H04L67/12 , H04L67/306 , H04L67/50
CPC classification number: G06Q10/06398 , G06Q10/067 , G06Q10/087 , G06Q10/101 , H04L12/4625 , H04L51/18 , H04L67/02 , H04L67/12 , H04L67/306 , H04L67/535 , G06Q30/0601 , G06Q30/0635
Abstract: In a method of observation platform collaboration integration, a collaboration application is provisioned at an observation platform. The provisioning is administered by a cloud services platform in collaboration with a computer system of the observation platform and includes configuration and deployment of the collaboration application within the observation platform. An automation software component is sent from the collaboration application for resident installation at an external collaboration application which is external to an environment of the observation platform. The automation software component organizes information in the external retailer system for exchange, via a cloud-based gateway, with the collaboration application. The collaboration application is communicatively coupled, via the cloud-based gateway, with the external collaboration application. User information and task information are synchronized between the collaboration application and the external collaboration application. At least a portion of the user information received from the external collaboration application is provided by the automation software component.
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公开(公告)号：US20240144152A1
公开(公告)日：2024-05-02
申请号：US18406122
申请日：2024-01-06
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Steven Paul Russell , Andrew W. Kittler
IPC: G06Q10/0639 , G06Q10/10 , G10L15/26 , G10L17/22 , H04B7/14 , H04L67/561 , H04M3/02 , H04W4/021 , H04W4/029 , H04W4/33
CPC classification number: G06Q10/06398 , G06Q10/10 , G10L15/26 , G10L17/22 , H04B7/14 , H04L67/561 , H04M3/02 , H04W4/021 , H04W4/029 , H04W4/33 , H04W4/08
Abstract: In a method of identifying a metric associated with a business, a computer system associated with the business, recognizes a first user associated with a first communication device and a second user associated with a second communication device, where the first user is recognized as a customer of the business and the second user is recognized as an employee of the business. The computer system observes a communication between the first communication device and the second communication device, where at least a portion of the communication is an audible communication. The computer system identifies the metric based on the communication between the employee and the customer. The computer system makes the metric available for decision making purposes.
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公开(公告)号：US20230261986A1
公开(公告)日：2023-08-17
申请号：US18138646
申请日：2023-04-24
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Steven Paul Russell
IPC: H04L45/44 , G06Q30/02 , H04L67/561 , H04W4/02
CPC classification number: H04L45/44 , G06Q30/02 , H04L67/561 , H04W4/025 , H04W4/02 , H04M2203/2038
Abstract: In a method of using structured communications in an observation platform with cloud computing, a signal from a first communication device is received by a second communication device associated with a first computer system. The second computer system forwards the signal from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected with the first computer system via a network. The second computer system derives context information for the signal, the deriving based on a plurality of factors derived from an analysis of the signal, wherein the plurality of factors comprises a speech to text analysis of the signal, and wherein the second computer system is cloud based. The second computer system determines at least one destination for the signal based on the plurality of factors for the context information.
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