- 专利标题: Training an artificial intelligence of a voice response system based on non_verbal feedback
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申请号: US17107992申请日: 2020-12-01
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公开(公告)号: US11676593B2公开(公告)日: 2023-06-13
- 发明人: Shikhar Kwatra , Paul N. Krystek , Sushain Pandit , Sarbajit K. Rakshit
- 申请人: INTERNATIONAL BUSINESS MACHINES CORPORATION
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 代理机构: Cantor Colburn LLP
- 代理商 Erik Johnson
- 主分类号: G10L15/22
- IPC分类号: G10L15/22 ; G10L15/16 ; G10L15/06
摘要:
Methods, systems, and computer program products for training an artificial intelligence (AI) of a voice response system. Aspects include receiving, by the voice response system from a user, a voice command to perform a requested action and interpreting, by an AI model, the voice command. Aspects also include performing an action based on the interpretation of the voice command and receiving non-verbal feedback from the user. Aspects further include updating the AI model based on a determination that the non-verbal feedback indicates that the user is not satisfied with the action performed.
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