Systems and methods for routing requests to a plurality of server clusters are disclosed, especially in a workflow management context. A first server cluster handles requests concerning a first software version and a second server cluster responds to requests concerning a second version of that same software. Upon receiving a request to change default routing of requests, a configuration of a gateway router is updated and subsequent requests concerning the first software are routed to the second server cluster while subsequent request concerning the second software remain routed to the first server cluster. A first graphical user interface (GUI) is provided to be used in defining a series of steps in a workflow and to creating a secondary GUI that will be used when performing the series of steps. Tools for automation and data extraction during the workflow are provided and workflow state is tracked until completion of the workflow.