A system for processing a request of a mobile device, and there is provided an information collection device, which is configured to associate the information received from processing devices or from the mobile device of the system with respective requests of the mobile devices in order to determine the current status information of each request of each mobile device, for which purpose there is carried out, in the case of the absence of request identification information required for a clear association and/or identity identification information, a first association by way of further pieces of information contained in the request information, and that the information collection device is configured to transmit the current status information of the respective request to the respective mobile device.