发明申请
- 专利标题: Dynamically Publishing Directory Information For A Plurality Of Interactive Voice Response Systems
- 专利标题(中): 动态发布多种交互式语音应答系统的目录信息
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申请号: US12109214申请日: 2008-04-24
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公开(公告)号: US20090268883A1公开(公告)日: 2009-10-29
- 发明人: Ciprian Agapi , William K. Bodin , Charles W. Cross, JR. , Fang Wang
- 申请人: Ciprian Agapi , William K. Bodin , Charles W. Cross, JR. , Fang Wang
- 申请人地址: US NY ARMONK
- 专利权人: INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人: INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人地址: US NY ARMONK
- 主分类号: H04M1/64
- IPC分类号: H04M1/64
摘要:
Methods, apparatus, and products are disclosed for dynamically publishing directory information for a plurality of interactive voice response (‘IVR’) systems through an IVR directory service that include: providing a description of a web services publication interface for the IVR directory service; receiving, on behalf of one or more IVR systems, web services publication requests through the publication interface; determining, in response to the web services publication requests, directory information for each IVR system requesting publication; adding the directory information for each IVR system to an IVR system directory; generating a voice mode user interface to reflect the directory information for each IVR system added to the IVR system directory; and interacting, using the voice mode user interface, with a caller to identify a particular IVR system in dependence upon the IVR system directory and query information provided by the caller and to connect the caller with the identified IVR system.
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