Abstract:
Improving speech capabilities of a multimodal application including receiving, by the multimodal browser, a media file having a metadata container; retrieving, by the multimodal browser, from the metadata container a speech artifact related to content stored in the media file for inclusion in the speech engine available to the multimodal browser; determining whether the speech artifact includes a grammar rule or a pronunciation rule; if the speech artifact includes a grammar rule, modifying, by the multimodal browser, the grammar of the speech engine to include the grammar rule; and if the speech artifact includes a pronunciation rule, modifying, by the multimodal browser, the lexicon of the speech engine to include the pronunciation rule.
Abstract:
A method (10) in a speech recognition application callflow can include the steps of assigning (11) an individual option and a pre-built grammar to a same prompt, treating (15) the individual option as a valid output of the pre-built grammar if the individual option is a potential valid match to a recognition phrase (12) or an annotation (13) in the pre-built grammar, and treating (14) the individual option as an independent grammar from the pre-built grammar if the individual option fails to be a potential valid match to the recognition phrase or the annotation in the pre-built grammar.
Abstract:
A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.
Abstract:
The present invention discloses a system and a method for creating a reduced script, which is read by a voice talent to create a concatenative text-to-speech (TTS) voice. The method can automatically process pre-recorded audio to derive speech assets for a concatenative TTS voice. The pre-recording audio can include sets of recorded phrases used by a speech user interface (Sill). A set of unfulfilled speech assets needed for foil phonetic coverage of the concatenative TTS voice can be determined. A reduced script can be constructed that includes a set of phrases, which when read by a voice talent result in a reduced corpus. When the reduced corpus is automatically processed, a reduced set of speech assets result. The reduced set includes each of the unfulfilled speech assets. When this reduced corpus is combined with existing speech assets the result will be a voice with a complete set of speech assets.
Abstract:
A method and system for addressing disambiguation issues in interactive applications by creating a disambiguation system for generating complex grammars that includes homonym detection and grouping, and provides optimization feedback that eliminates time-consuming and repetitive iterative steps during the grammar generation portion of the interactive application configuration.
Abstract:
Methods, apparatus, and products are disclosed for record disambiguation in a multimodal application operating on a multimodal device, the multimodal device supporting multiple modes of interaction including at least a voice mode and a visual mode, that include: prompting, by the multimodal application, a user to identify a particular record among a plurality of records; receiving, by the multimodal application in response to the prompt, a voice utterance from the user; determining, by the multimodal application, that the voice utterance ambiguously identifies more than one of the plurality of records; generating, by the multimodal application, a user interaction to disambiguate the records ambiguously identified by the voice utterance in dependence upon record attributes of the records ambiguously identified by the voice utterance; and selecting, by the multimodal application for further processing, one of the records ambiguously identified by the voice utterance in dependence upon the user interaction.
Abstract:
Methods, apparatus, and products are disclosed for dynamically publishing directory information for a plurality of interactive voice response (‘IVR’) systems through an IVR directory service that include: providing a description of a web services publication interface for the IVR directory service; receiving, on behalf of one or more IVR systems, web services publication requests through the publication interface; determining, in response to the web services publication requests, directory information for each IVR system requesting publication; adding the directory information for each IVR system to an IVR system directory; generating a voice mode user interface to reflect the directory information for each IVR system added to the IVR system directory; and interacting, using the voice mode user interface, with a caller to identify a particular IVR system in dependence upon the IVR system directory and query information provided by the caller and to connect the caller with the identified IVR system.
Abstract:
The present solution includes a method for dynamically translating application prompts to internationalize software applications for a non-native language that is not specifically supported by the application. In the solution, application prompts can be identified that are associated with a software application. Each application prompt can include text written in an original language. An attempt of the software application to render one of the application prompts can be intercepted and dynamically translated. The translated text can be substituted for the original text. The application prompt can then be rendered.
Abstract:
A method for state transition in voice systems including: generating one or more stackable state macros, each of the one or more stackable state macros including a plurality of commands; saving the current state before executing another macro; enabling restoring the previous state after a plurality of commands is completed, allowing a user to utter voice commands to restore the individual state of components or the voice systems as a whole to the previous state or to a known home state.
Abstract:
A software method for allocating application tasks between a client and a server can include the step of detecting client-based computing resources for executing at least one application task. At least one indicator of the detected client-based computing resources can be conveyed to a remotely located application server, the application server can determine whether to allocate at least one application task to the client or to a server component based upon at least one indicator.