Invention Application
- Patent Title: SYSTEM AND METHOD FOR CONTEXT DRIVEN CENTRALIZED HELP
- Patent Title (中): 用于上下文驱动中心帮助的系统和方法
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Application No.: US12477821Application Date: 2009-06-03
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Publication No.: US20120042002A1Publication Date: 2012-02-16
- Inventor: Tony Paul Smith , Julian Hartley Cork , Tuan Long Pham , Milind Kulkarni , Sergejs Olhoviks , Vince Sethi , Anthony Brian Knife , Tarik Cherkaoui , Richard Alexander Hill
- Applicant: Tony Paul Smith , Julian Hartley Cork , Tuan Long Pham , Milind Kulkarni , Sergejs Olhoviks , Vince Sethi , Anthony Brian Knife , Tarik Cherkaoui , Richard Alexander Hill
- Main IPC: G06F15/16
- IPC: G06F15/16 ; G06F17/30

Abstract:
A system and method for context driven centralized help is provided. A daemon application initiated on a workstation or mobile device is configured to intercept a help request received in connection with an active application when a pre-defined triggering event is invoked. The daemon application captures context corresponding to the current page or function in use with the active application and generates a corresponding information dataset pertaining to the captured context. The information dataset is transmitted to a remote site, configured to query a content database, to determine if help-related content has been previously associated with the captured context, wherein a positive determination of the existence of such an association results in the help-related content being retrieved and displayed on the workstation or mobile device.
Information query