公开(公告)号：US20120042002A1

公开(公告)日：2012-02-16

申请号：US12477821

申请日：2009-06-03

申请人： Tony Paul Smith ,  Julian Hartley Cork ,  Tuan Long Pham ,  Milind Kulkarni ,  Sergejs Olhoviks ,  Vince Sethi ,  Anthony Brian Knife ,  Tarik Cherkaoui ,  Richard Alexander Hill

发明人： Tony Paul Smith ,  Julian Hartley Cork ,  Tuan Long Pham ,  Milind Kulkarni ,  Sergejs Olhoviks ,  Vince Sethi ,  Anthony Brian Knife ,  Tarik Cherkaoui ,  Richard Alexander Hill

IPC分类号： G06F15/16 ,  G06F17/30

CPC分类号： G06Q30/016 ,  G06F9/453

摘要： A system and method for context driven centralized help is provided. A daemon application initiated on a workstation or mobile device is configured to intercept a help request received in connection with an active application when a pre-defined triggering event is invoked. The daemon application captures context corresponding to the current page or function in use with the active application and generates a corresponding information dataset pertaining to the captured context. The information dataset is transmitted to a remote site, configured to query a content database, to determine if help-related content has been previously associated with the captured context, wherein a positive determination of the existence of such an association results in the help-related content being retrieved and displayed on the workstation or mobile device.

摘要翻译： 提供了一种用于上下文驱动集中式帮助的系统和方法。 在工作站或移动设备上启动的守护程序应用被配置为当调用预定义的触发事件时拦截与活动应用相关联的帮助请求。 守护程序应用程序捕获与当前页面或与当前应用程序一起使用的功能相对应的上下文，并生成与捕获的上下文有关的对应信息数据集。 信息数据集被发送到远程站点，被配置为查询内容数据库，以确定帮助相关内容之前是否已经与所捕获的上下文相关联，其中存在这种关联的肯定确定导致帮助相关 内容被检索并显示在工作站或移动设备上。