发明申请
- 专利标题： VOICE RESPONSE UNIT SHORTCUTTING
- 专利标题（中）： 语音响应单元短路
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申请号： US13590641申请日： 2012-08-21
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公开(公告)号： US20120314848A1公开(公告)日： 2012-12-13
- 发明人: Travis M. Grigsby , Frank L. Jania , Steven M. Miller , Lisa A. Seacat
- 申请人： Travis M. Grigsby , Frank L. Jania , Steven M. Miller , Lisa A. Seacat
- 申请人地址： US NY Armonk
- 专利权人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人地址： US NY Armonk
- 主分类号： H04M1/64
- IPC分类号： H04M1/64
摘要：
Call specific information input by a user and user information pre-stored in a database are mapped to a voice response unit (VRU) map associated with a targeted VRU. A call with the targeted VRU is initiated and the targeted VRU is navigated to an option associated with a user goal input by the user. The VRU map is displayed and progress of the navigation of the targeted VRU is displayed to the user during the call on the displayed VRU map as the VRU is navigated.
公开/授权文献
- US08634521B2 Voice response unit shortcutting 公开/授权日：2014-01-21