Invention Application
- Patent Title: TECHNIQUES FOR HELP DESK MANAGEMENT
- Patent Title (中): 技术帮助桌面管理
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Application No.: US14175485Application Date: 2014-02-07
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Publication No.: US20140156357A1Publication Date: 2014-06-05
- Inventor: Tammy Anita Green , Stephen R. Carter , Scott Alan Isaacson , Eric W. B. Anderson
- Applicant: Novell, Inc.
- Applicant Address: US UT Provo
- Assignee: Novell, Inc.
- Current Assignee: Novell, Inc.
- Current Assignee Address: US UT Provo
- Main IPC: G06Q10/06
- IPC: G06Q10/06
Abstract:
Techniques for help desk management are provided. A user's experience with a resource is captured via a rating. The rating is recorded along with other metrics associated with a processing environment of the user and proactive action taken in response to configuration or performance problems with the user.
Information query
