Invention Application
- Patent Title: AUTOMATED STAFFING PROFILE DISTRIBUTION WITH MULTI-VARIABLE OPTIMIZATION
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Application No.: US17489386Application Date: 2021-09-29
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Publication No.: US20230103265A1Publication Date: 2023-03-30
- Inventor: Kalyani CHENNUPATI , Chetan PRAJAPATI , Thi CAO , Raji MULUPURI , Brent HAFERKAMP
- Applicant: NICE LTD.
- Applicant Address: IL Ra'anana
- Assignee: NICE LTD.
- Current Assignee: NICE LTD.
- Current Assignee Address: IL Ra'anana
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; G06T11/20

Abstract:
Methods of determining optimal staffing distributions include receiving input, wherein the input includes a first workforce constraint and a second workforce constraint; identifying a plurality of values for the first workforce constraint; determining, for each identified value for the first workforce constraint, a combination of the plurality of agent groups that provide the identified value for the first workforce constraint; selecting, for each identified value for the first workforce constraint, a combination of the plurality of agent groups from the determined combinations, that provides an optimal value for the second workforce constraint; generating an optimal line; displaying the optimal line on a graphical user interface; receiving a selection of a point on the optimal line; and applying the selected point to a staffing distribution plan.
Information query