公开(公告)号：US20230103265A1

公开(公告)日：2023-03-30

申请号：US17489386

申请日：2021-09-29

Applicant: NICE LTD.

Inventor： Kalyani CHENNUPATI ,  Chetan PRAJAPATI ,  Thi CAO ,  Raji MULUPURI ,  Brent HAFERKAMP

IPC: G06Q10/06 ,  G06T11/20

Abstract: Methods of determining optimal staffing distributions include receiving input, wherein the input includes a first workforce constraint and a second workforce constraint; identifying a plurality of values for the first workforce constraint; determining, for each identified value for the first workforce constraint, a combination of the plurality of agent groups that provide the identified value for the first workforce constraint; selecting, for each identified value for the first workforce constraint, a combination of the plurality of agent groups from the determined combinations, that provides an optimal value for the second workforce constraint; generating an optimal line; displaying the optimal line on a graphical user interface; receiving a selection of a point on the optimal line; and applying the selected point to a staffing distribution plan.