Invention Application
- Patent Title: SYSTEM AND METHOD FOR LIFECYCLE MANAGEMENT OPTIMIZATION
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Application No.: US18896224Application Date: 2024-09-25
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Publication No.: US20250013460A1Publication Date: 2025-01-09
- Inventor: Harshit Kumar SHARMA , Abhishek PANDEY , Darshan AMBHAIKAR
- Applicant: InContact Inc.
- Applicant Address: US UT Salt Lake City
- Assignee: InContact Inc.
- Current Assignee: InContact Inc.
- Current Assignee Address: US UT Salt Lake City
- Main IPC: G06F8/70
- IPC: G06F8/70 ; G06F8/60 ; H04L67/00 ; H04L67/10

Abstract:
A method, system, and non-transitory processor-readable medium for optimizing lifecycle rule computer processing including: selecting a set of lifecycle rules to apply to interactions, finding a set of interactions satisfying criteria associated with the lifecycle rule; calculating an associated rule occupancy score based on the number of executed interactions associated with the rule, and executing the rule based on the rule occupancy score associated with the rule.
Information query