Complaint rate calculation means for calculating complaint rates in consideration of thermal feeling entered from vote value input means, a data storage unit for storing complaint rates together with indoor thermal conditions, updating means for calculating a function representing the relationship between thermal conditions and complaint rates in accordance with stored data, and predicted thermal condition calculation means for calculating thermal setting values by substituting entered control information into the function representing the relationship between thermal conditions and complaint rates, can convert a complaint vote of each inhabitant to a characteristic thermal feeling of a group so as to directly reflect the feeling on air-conditioning control.