发明授权
US5940495A Virtualized computer telephony integrated link for enhanced functionality
失效
虚拟化计算机电话集成链路,用于增强功能
- 专利标题: Virtualized computer telephony integrated link for enhanced functionality
- 专利标题(中): 虚拟化计算机电话集成链路,用于增强功能
-
申请号: US840125申请日: 1997-04-03
-
公开(公告)号: US5940495A公开(公告)日: 1999-08-17
- 发明人: Oleg Bondarenko , Igor Neyman , Andrei Petrov , Pavel Karpenko , Valeriy Issayev
- 申请人: Oleg Bondarenko , Igor Neyman , Andrei Petrov , Pavel Karpenko , Valeriy Issayev
- 申请人地址: CA San Francisco
- 专利权人: Genesys Telecommunications Laboratories, Inc.
- 当前专利权人: Genesys Telecommunications Laboratories, Inc.
- 当前专利权人地址: CA San Francisco
- 主分类号: H04L29/06
- IPC分类号: H04L29/06 ; H04M3/42 ; H04M3/51 ; H04M3/523 ; H04M7/00 ; H04Q3/00 ; H04Q3/64 ; H04Q3/72 ; H04M3/00
摘要:
An agent station for a call-in center has a telephone for an agent's use connected by a communication link with a computer workstation adapted for monitoring transaction and status for the telephone and calls received on the telephone. In a preferred embodiment the computer workstation is connected on a local area network (LAN) to a processor running and instance of a telephony server (T-Server) application, and the computer workstation reports telephone transaction and status data to the T-Server, which uses the data to effect call routing at a remote telephony switch. In some embodiments the computer workstations are personal computers (PCs) and the communication link between telephones and PCs is a PC-compatible serial data link.
公开/授权文献
- US5165231A Anti-reversion exhaust system 公开/授权日:1992-11-24
信息查询