A telephony communication system includes a private network with multiple telephony devices that couples to the public switched telephone network (PSTN). During emergency calls from devices in the private network (such as 911 calls), elements of the private network may provide enhanced services. In response to an appropriate request during the emergency call, the private network may supply detailed location information of the calling device to the operator within the emergency call. The private network may further supply relevant personal information for a user associated with the calling device to the emergency operator during the call. The private network may supply the location information and/or personal information to other personnel, such as an emergency access point or private emergency response personnel. Private network may further conference private emergency response personnel into emergency calls between managed telephony devices and governmental emergency response personnel.