发明授权
- 专利标题: Interactive voice response (IVR) aggregation master service
- 专利标题(中): 交互式语音应答(IVR)聚合主服务
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申请号: US10649052申请日: 2003-08-27
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公开(公告)号: US07180985B2公开(公告)日: 2007-02-20
- 发明人: Vicki L. Colson , Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
- 申请人: Vicki L. Colson , Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 代理机构: Akerman Senterfitt
- 主分类号: H04M11/00
- IPC分类号: H04M11/00
摘要:
A method of aggregating interactive voice response services from a plurality of interactive voice response systems can include, for at least one caller, storing service information for a plurality of services within an interactive voice response system. Each service can be accessible through a corresponding one of the plurality of interactive voice response systems. The method further can include receiving a call from the caller and receiving an input from the caller over the call, wherein the input identifies at least one of the plurality of services and corresponding interactive voice response systems. The method also can include accessing the interactive voice response system corresponding to the identified service on behalf of the caller, retrieving information from the interactive voice response system, and providing the retrieved information to the caller.
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