公开(公告)号：US09015032B2

公开(公告)日：2015-04-21

申请号：US13304983

申请日：2011-11-28

申请人： Sheri G. Daye ,  Peeyush Jaiswal ,  Aleksas J. Vitenas

发明人： Sheri G. Daye ,  Peeyush Jaiswal ,  Aleksas J. Vitenas

IPC分类号： G06F17/20 ,  G10L13/00 ,  G10L21/00 ,  G10L25/00 ,  G06F9/44 ,  G10L13/027 ,  G10L15/00

CPC分类号： G10L15/005 ,  G06F9/454 ,  G10L13/027 ,  G10L25/54 ,  H04R27/00

摘要： Embodiments of the present invention provide a system, method, and program product to deliver an announcement to people, such as a public announcement. A computer receives input representative of audio from one or more people speaking in one or more natural languages. The computer processes the input to identify the languages being spoken, and identifies a relative proportion of each of the identified languages. Using these proportions, the computer determines one or more languages in which to deliver the announcement. The computer then causes to be delivered the announcement in the determined languages. In other embodiments, the computer can also determine an order in which to deliver the announcement. Further, the computer can transmit the announcement in the determined languages and order for delivery in aural or visual form.

摘要翻译： 本发明的实施例提供了向诸如公告的人员发布公告的系统，方法和程序产品。 计算机接收来自一个或多个以一种或多种自然语言发言的人的代表音频的输入。 计算机处理输入以识别被说出的语言，并且识别每个识别语言的相对比例。 使用这些比例，计算机确定在其中递送通知的一种或多种语言。 然后计算机以确定的语言交付公告。 在其他实施例中，计算机还可以确定递送通知的顺序。 此外，计算机可以以确定的语言发送公告，并以听觉或视觉形式发送订单。

公开(公告)号：US20130226882A1

公开(公告)日：2013-08-29

申请号：US13408161

申请日：2012-02-29

申请人： Peeyush Jaiswal ,  Burt L. Vialpando

发明人： Peeyush Jaiswal ,  Burt L. Vialpando

IPC分类号： G06F17/30

CPC分类号： G06F17/30303 ,  G06F17/30339 ,  G06F17/30365

摘要： An approach for an automatic table cleanup process of use, implemented in relational databases, are provided. A method includes setting up a table cleanup process in a database which is operable to perform an automatic table cleanup on a table within the database using an auto purge value associated with the table. The method further includes altering the table with a virtual column to keep track of dates on the table. The method further includes turning on an automatic table maintenance capability of the database to include and initiate the table cleanup process. The method further includes running the table cleanup process to perform the automatic table cleanup using dates which are automatically filled in during an insert or update operation on the table, the table cleanup process comprising looking through the records and automatically purging the table when the auto purge value has been met.

摘要翻译： 提供了一种在关系数据库中实现的自动表清理过程的方法。 一种方法包括在数据库中设置表清理处理，其可操作以使用与该表相关联的自动清除值在数据库内的表上执行自动表清理。 该方法还包括使用虚拟列更改表以跟踪表上的日期。 该方法还包括打开数据库的自动表维护能力，以包括和启动表清理过程。 该方法还包括运行表清理过程以使用在表上的插入或更新操作期间自动填充的日期来执行自动表清理，该表清理过程包括查看记录并在自动清除时自动清除表 价值已经达到。

公开(公告)号：US08494122B2

公开(公告)日：2013-07-23

申请号：US13407720

申请日：2012-02-28

申请人： Peeyush Jaiswal ,  James R. Lewis

发明人： Peeyush Jaiswal ,  James R. Lewis

IPC分类号： H04M1/64 ,  H04W24/00 ,  G06F3/14

CPC分类号： H04M3/493 ,  H04M3/42195 ,  H04M2201/36

摘要： Embodiments of the present invention address deficiencies of the art in respect to interactive voice response (IVR) system session management and provide a method, system and computer program product for call interruption handling in an IVR data processing system. In an embodiment of the invention, a method for call interruption handling in an IVR data processing system can include detecting a call interruption of a telephone call between a caller and an IVR system during an established IVR session for the caller. The method also can include saving state information for the established IVR session in connection with the caller in response to detecting the call interruption.

摘要翻译： 本发明的实施例解决了现有技术在交互式语音响应（IVR）系统会话管理方面的缺陷，并提供了用于IVR数据处理系统中的呼叫中断处理的方法，系统和计算机程序产品。 在本发明的一个实施例中，IVR数据处理系统中的呼叫中断处理方法可以包括在呼叫者建立的IVR会话期间检测呼叫者和IVR系统之间的电话呼叫的呼叫中断。 该方法还可以包括响应于检测到呼叫中断而保存与呼叫者相关联的建立的IVR会话的状态信息。

公开(公告)号：US08326624B2

公开(公告)日：2012-12-04

申请号：US12605734

申请日：2009-10-26

申请人： Peeyush Jaiswal

发明人： Peeyush Jaiswal

IPC分类号： G10L17/00

CPC分类号： G10L15/26

摘要： Determining and communicating biometrics of a recorded speaker in a voice transcription process is provided. An interactive voice response system receives a request from a user for a transcription of a voice file. A profile associated with the requesting user is obtained. The profile comprises biometric parameters and preferences defined by the user. The requested voice file is analyzed for biometric elements according to the parameters specified in the user's profile. In response to detecting biometric elements in the voice file that conform to the parameters specified in the user's profile, a transcription output of the voice file is modified according to the preferences specified in the user's profile for the detected biometric elements to form a modified transcription output file. The modified transcription output file is provided to the requesting user.

摘要翻译： 提供了在语音转录过程中确定和传达记录的说话者的生物特征。 交互式语音响应系统从用户接收用于语音文件转录的请求。 获得与请求用户相关联的简档。 该简档包括由用户定义的生物特征参数和偏好。 根据用户配置文件中指定的参数，分析所请求的语音文件的生物特征元素。 响应于检测到符合用户简档中指定的参数的语音文件中的生物特征元素，根据用户的简档中为检测到的生物特征元素指定的偏好来修改语音文件的转录输出，以形成修改的转录输出 文件。 经修改的转录输出文件被提供给请求用户。

公开(公告)号：US20120288068A1

公开(公告)日：2012-11-15

申请号：US13552245

申请日：2012-07-18

申请人： Peeyush Jaiswal ,  Naveen Narayan

发明人： Peeyush Jaiswal ,  Naveen Narayan

IPC分类号： H04M1/64

CPC分类号： H04M3/54 ,  G10L17/26 ,  H04M2201/40

摘要： A call directing system receives an incoming call from a caller. The caller is prompted to speak, thus enabling a prosody analyzer to generate an analysis of a prosody of the caller's voice. This analysis provides a basis for generating a caller profile that describes caller preferences of the caller. Based on the analysis of the prosody of the caller's voice and the generated caller profile, the call is directed to a particular call recipient.

摘要翻译： 呼叫指导系统从呼叫者接收来话呼叫。 呼叫者被提示说话，从而使韵律分析仪能够产生对呼叫者语音的韵律的分析。 该分析提供了生成描述呼叫者的呼叫者偏好的呼叫者简档的基础。 基于对呼叫者语音和所产生的呼叫者简档的韵律的分析，呼叫被定向到特定的呼叫接收者。

公开(公告)号：US08260350B2

公开(公告)日：2012-09-04

申请号：US12258101

申请日：2008-10-24

申请人： Peeyush Jaiswal ,  Naveen Narayan

发明人： Peeyush Jaiswal ,  Naveen Narayan

IPC分类号： H04M1/00

CPC分类号： H04M1/575 ,  H04M1/576 ,  H04M2250/12

摘要： A method, a system and a computer program product for determining one or more characteristics of a caller, such as the mood, gender, age, and urgency of the caller, utilizing the biometric characteristics of the caller. One or more biometric characteristics are detected when a request to place an outgoing call to one or more destinations is received at a first telecommunication device. When the request to place an outgoing call is a verbal request, one or more biometric voice samples are obtained. The biometric voice samples comprise the biometric characteristics of the caller. The biometric characteristics are extracted from the biometric voice samples, encoded into a datagram, and transmitted from the first telecommunication device to the outgoing call destination (i.e. a second telecommunication device). When the biometric characteristics are analyzed at the second telecommunication device, a display is generated depicting the mood, gender, age, urgency or other characteristics of the caller associated with the incoming call.

摘要翻译： 一种方法，系统和计算机程序产品，用于利用呼叫者的生物特征来确定呼叫者的一个或多个特征，例如呼叫者的情绪，性别，年龄和紧急性。 当在第一电信设备处接收到向一个或多个目的地发出呼出呼叫的请求时，检测到一个或多个生物特征。 当拨出呼叫的请求是口头请求时，获得一个或多个生物特征语音样本。 生物特征语音样本包括呼叫者的生物特征。 从生物特征语音样本提取生物特征，编码成数据报，并从第一电信设备发送到出局呼叫目的地（即，第二电信设备）。 当在第二电信设备处分析生物特征时，生成描绘与来电相关联的呼叫者的情绪，性别，年龄，紧急性或其他特征的显示。

公开(公告)号：US08175650B2

公开(公告)日：2012-05-08

申请号：US12347190

申请日：2008-12-31

申请人： Vicki Colson ,  Brent Davis ,  Peeyush Jaiswal ,  Victor S. Moore

发明人： Vicki Colson ,  Brent Davis ,  Peeyush Jaiswal ,  Victor S. Moore

IPC分类号： H04B1/38

CPC分类号： H04M3/42272 ,  H04M3/42229

摘要： A method of providing a telephony service can include creating a database of subscriber identities and subscriber voice prints and telephony services associated with the subscriber identities and receiving a spoken utterance from a subscriber. A subscriber identity can be determined according to voice print identification of the spoken utterance and a telephony service associated with the subscriber can be activated according to the determined subscriber identity.

摘要翻译： 提供电话服务的方法可以包括创建与订户身份相关联的订户身份和订户语音打印和电话服务的数据库，并从订户接收口语话语。 用户身份可以根据语音发言的语音打印标识来确定，并且可以根据所确定的用户身份激活与用户相关联的电话服务。

公开(公告)号：US08160209B2

公开(公告)日：2012-04-17

申请号：US11613023

申请日：2006-12-19

申请人： Fang Wang ,  Peeyush Jaiswal

发明人： Fang Wang ,  Peeyush Jaiswal

IPC分类号： H04M1/24

CPC分类号： H04L12/66 ,  H04M3/323 ,  H04M3/493

摘要： A call routing test and verification system for an interactive voice response (IVR) system including an automated test driver (ATD) for connecting to a IVR system over a public switched telephone network (PSTN) configured to provide signals representative of content of utterances appropriate for responding to prompt signals of an IVR menu and a test module to enable a test mode of the IVR system in response to the connection by ATD, wherein the test mode allows the IVR system to transmit a call routing string to the ATD prior to transfer of the connection to one of a plurality of agent terminals in response to reaching a call routing point of the IVR menu, where the ATD is further configured to compare at least a portion of the transmitted call routing string to an expected routing string for the call routing point.

摘要翻译： 一种用于交互式语音响应（IVR）系统的呼叫路由测试和验证系统，包括用于通过公共交换电话网络（PSTN）连接到IVR系统的自动测试驱动器（ATD），所述自动测试驱动器被配置为提供代表适合于 响应IVR菜单和测试模块的提示信号，以响应于ATD的连接来启用IVR系统的测试模式，其中测试模式允许IVR系统在传送之前向ATD发送呼叫路由串 响应于到达IVR菜单的呼叫路由点，连接到多个代理终端中的一个，其中ATD还被配置为将所发送的呼叫路由串的至少一部分与用于呼叫路由的预期路由串进行比较 点。

公开(公告)号：US08073112B2

公开(公告)日：2011-12-06

申请号：US12166899

申请日：2008-07-02

申请人： Peeyush Jaiswal ,  Naveen Narayan

发明人： Peeyush Jaiswal ,  Naveen Narayan

IPC分类号： H04M1/64 ,  G10L11/06

CPC分类号： H04M3/4938 ,  H04M1/72522

摘要： A method includes storing a profile associated with a user of a telephone and, based upon the profile, presenting the user with an option to search, browse, subscribe to, or bookmark content provided by a plurality of IVR content providers.

摘要翻译： 一种方法包括存储与电话用户相关联的简档，并且基于该简档，向用户呈现用于搜索，浏览，订阅或书签由多个IVR内容提供商提供的内容的选项。

公开(公告)号：US08027842B2

公开(公告)日：2011-09-27

申请号：US12329996

申请日：2008-12-08

申请人： Thomas Creamer ,  Peeyush Jaiswal ,  Victor S. Moore

发明人： Thomas Creamer ,  Peeyush Jaiswal ,  Victor S. Moore

IPC分类号： G10L17/00

CPC分类号： G10L17/26 ,  H04M3/42 ,  H04M2201/40

摘要： A method of providing voice metrics over an established telephone call between a user and a subscriber can include receiving voice information from the user over the call and determining biometric information from the voice information for the user. The method further can include encoding the biometric metric information and sending the biometric information to the subscriber over the call.

摘要翻译： 通过用户和用户之间的建立的电话呼叫提供语音度量的方法可以包括通过呼叫从用户接收语音信息，并根据用户的语音信息确定生物特征信息。 该方法还可以包括编码生物测量度量信息并通过呼叫将生物特征信息发送给用户。