Invention Grant
- Patent Title: Method and system for recording automatic call distributor calls
- Patent Title (中): 记录自动呼叫分配器呼叫的方法和系统
-
Application No.: US11187423Application Date: 2005-07-22
-
Publication No.: US07848510B2Publication Date: 2010-12-07
- Inventor: Shmuel Shaffer , Labhesh Patel , Robert T. Bell , Shantanu Sarkar
- Applicant: Shmuel Shaffer , Labhesh Patel , Robert T. Bell , Shantanu Sarkar
- Applicant Address: US CA San Jose
- Assignee: Cisco Technology, Inc.
- Current Assignee: Cisco Technology, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Baker Botts L.L.P.
- Main IPC: H04M3/02
- IPC: H04M3/02
Abstract:
A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.
Public/Granted literature
- US20070036283A1 Method and system for recording automatic call distributor calls Public/Granted day:2007-02-15
Information query
