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55 条记录 (耗时 0.027 秒)

    Method and system for recording automatic call distributor calls
    1.
    发明授权
    Method and system for recording automatic call distributor calls 有权
    记录自动呼叫分配器呼叫的方法和系统

    公开(公告)号：US07848510B2

    公开(公告)日：2010-12-07

    申请号：US11187423

    申请日：2005-07-22

    申请人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

    发明人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

    IPC分类号： H04M3/02

    CPC分类号： H04M3/523 ,  H04M3/382 ,  H04M3/42221

    摘要： A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.

    摘要翻译： 用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将该呼叫分发到多个代理的第一代理进行处理。 该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。 该方法还包括将呼叫签名嵌入到记录文件中。

    Method and system for recording automatic call distributor calls
    2.
    发明授权
    Method and system for recording automatic call distributor calls 有权
    记录自动呼叫分配器呼叫的方法和系统

    公开(公告)号：US08488775B2

    公开(公告)日：2013-07-16

    申请号：US12962153

    申请日：2010-12-07

    申请人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

    发明人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

    IPC分类号： H04M3/00

    CPC分类号： H04M3/523 ,  H04M3/382 ,  H04M3/42221

    摘要： A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.

    摘要翻译： 用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将呼叫分发给多个代理的第一代理进行处理。 该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。 该方法还包括将呼叫签名嵌入到记录文件中。

    Method and System for Recording Automatic Call Distributor Calls
    3.
    发明申请
    Method and System for Recording Automatic Call Distributor Calls 有权
    记录自动呼叫分配器呼叫的方法和系统

    公开(公告)号：US20110075883A1

    公开(公告)日：2011-03-31

    申请号：US12962153

    申请日：2010-12-07

    申请人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

    发明人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

    IPC分类号： G06K9/00 ,  H04M1/64 ,  G10L21/00

    CPC分类号： H04M3/523 ,  H04M3/382 ,  H04M3/42221

    摘要： A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.

    摘要翻译： 用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将该呼叫分发到多个代理的第一代理进行处理。 该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。 该方法还包括将呼叫签名嵌入到记录文件中。

    Shared digital signal processing resources for communications devices
    5.
    发明授权
    Shared digital signal processing resources for communications devices 失效
    用于通信设备的共享数字信号处理资源

    公开(公告)号：US06856601B1

    公开(公告)日：2005-02-15

    申请号：US09825667

    申请日：2001-04-03

    申请人： Robert T. Bell ,  Shmuel Shaffer ,  Robert E. Gleichauf ,  Joseph F. Khouri

    发明人： Robert T. Bell ,  Shmuel Shaffer ,  Robert E. Gleichauf ,  Joseph F. Khouri

    IPC分类号： H04L12/64

    CPC分类号： H04L12/6418

    摘要： A communications system provides packet-based communications between two or more remote devices. During the session, at least one of the devices may monitor quality parameters and request enhancement of the session based on those quality parameters. Responsive to the request, a DSP pool allocates DSP resources for the session and enhances packets for the communication session using the allocated DSP resources.

    摘要翻译： 通信系统在两个或多个远程设备之间提供基于分组的通信。 在会话期间，至少一个设备可以基于这些质量参数监视质量参数并请求对会话的增强。 响应该请求，D​​SP池为会话分配DSP资源，并使用分配的DSP资源增强通信会话的数据包。

    System and method for controlling delivery of streaming media
    6.
    发明授权
    System and method for controlling delivery of streaming media 有权
    用于控制流媒体传送的系统和方法

    公开(公告)号：US07356605B1

    公开(公告)日：2008-04-08

    申请号：US09751627

    申请日：2000-12-29

    申请人： Joseph F. Khouri ,  Shmuel Shaffer ,  Robert T. Bell

    发明人： Joseph F. Khouri ,  Shmuel Shaffer ,  Robert T. Bell

    IPC分类号： G06F15/16

    CPC分类号： H04L65/4092 ,  H04L47/10 ,  H04L47/263 ,  H04M1/2535 ,  H04M3/53333 ,  Y02D50/10

    摘要： A system and method for controlling delivery of streaming media include the capability to receive streaming media at an endpoint device at a first delivery rate and at the endpoint device, determine whether to adjust the first delivery rate and generate a command to adjust the first delivery rate. The system and method further include the capability to receive the command at a media delivery system and stream subsequent media at the adjusted rate.

    摘要翻译： 用于控制流媒体传送的系统和方法包括以端到端设备在端点设备处接收流媒体的能力，并确定是否调整第一传送速率并生成调整第一传送速率的命令 。 该系统和方法还包括在媒体传送系统接收命令的能力，并以调整后的速率流传送后续媒体。