Invention Grant
- Patent Title: Intelligent interactive call handling
- Patent Title (中): 智能交互式呼叫处理
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Application No.: US12774825Application Date: 2010-05-06
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Publication No.: US08355731B2Publication Date: 2013-01-15
- Inventor: Larry G. Kent, Jr. , W. Todd Daniell , Mary S. Arnoff
- Applicant: Larry G. Kent, Jr. , W. Todd Daniell , Mary S. Arnoff
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Cantor Colburn LLP
- Main IPC: H04W40/10
- IPC: H04W40/10

Abstract:
An intelligent interactive call handling system is provided that typically includes a central office, a call-handling device, and an internet call routing system. The central office typically triggers a query responsive to receiving a call request. The call-handling device is coupled to the central office, receives the query, and triggers an internet call routing query. The internet call routing system, which is coupled to the call-handling device, typically receives the internet call routing query, determines presence of the called party with respect to at least one registered communication device, sends a prompt to the called party at said at least one registered communication device responsive to the presence determination, receives a reply from said at least one registered communication device, and routes the call responsive to the reply. Methods and other systems are also provided.
Public/Granted literature
- US20100215039A1 Intelligent Interactive Call Handling Public/Granted day:2010-08-26
Information query