- 专利标题： Method and apparatus for providing automated processing of a switched voice service alarm
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申请号： US12175174申请日： 2008-07-17
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公开(公告)号： US08363790B2公开(公告)日： 2013-01-29
- 发明人: Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Jackson Liu , Timothy Plattner , Zhiqiang Qian , Michael John Zinnikas
- 申请人： Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Jackson Liu , Timothy Plattner , Zhiqiang Qian , Michael John Zinnikas
- 申请人地址： US GA Atlanta
- 专利权人： AT&T Intellectual Property I, L.P.
- 当前专利权人： AT&T Intellectual Property I, L.P.
- 当前专利权人地址： US GA Atlanta
- 主分类号： H04M1/24
- IPC分类号： H04M1/24 ; H04M11/00 ; H04L12/26 ; G08B23/00
摘要：
A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.
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